From owner-freebsd-questions Thu Sep 7 11:06:20 1995 Return-Path: questions-owner Received: (from majordom@localhost) by freefall.freebsd.org (8.6.12/8.6.6) id LAA02956 for questions-outgoing; Thu, 7 Sep 1995 11:06:20 -0700 Received: from moon.pr.erau.edu (root@moon.pr.erau.edu [192.101.135.8]) by freefall.freebsd.org (8.6.12/8.6.6) with SMTP id LAA02950 for ; Thu, 7 Sep 1995 11:06:19 -0700 Received: from moon by moon.pr.erau.edu with smtp (Smail3.1.29.1 #16) id m0sqlLx-0002GCC; Thu, 7 Sep 95 11:07 MST Date: Thu, 7 Sep 1995 11:07:08 -0700 (MST) From: Stephen Waits X-Sender: swaits@moon To: Steve Passe cc: questions@freebsd.org Subject: Re: modem (results) In-Reply-To: <199509071706.LAA07751@clem.systemsix.com> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: questions-owner@freebsd.org Precedence: bulk On Thu, 7 Sep 1995, Steve Passe wrote: > i have a suprafax 14.4 modem, i'll NEVER buy another supra product. > it works ok, my beef is with their service. it had a lightning > strike (or other electrical disturbance) that took out the microfuse > inside it. i opened it up, identified the problem, removed the part, > called them with a part number. they refused to send me a Frankly, I wouldn't blame Supra one bit for this. First of all, your modem had lightning damage. Warranties usually do NOT cover natural disaster, etc. Second, you opened up the unit. Regardless of you knowledge, it doesn't seem to be the right thing to do. I have many Supra 28.8's connected to a few cisco cs516's. We have not had a single problem with them, and they seem to work great. In the future, I'll be purchasing more Supra's. Oh yah, we have adequate lightning protection on our modems. --Steve (http://pr.erau.edu/~swaits)