From owner-freebsd-questions Fri Mar 15 9:36:16 2002 Delivered-To: freebsd-questions@freebsd.org Received: from trinity.magpage.com (trinity.magpage.com [216.155.0.8]) by hub.freebsd.org (Postfix) with ESMTP id D290D37B485 for ; Fri, 15 Mar 2002 09:35:42 -0800 (PST) Received: from magpage.com (dfrazier@poomba.magpage.com [216.155.24.136]) by trinity.magpage.com (8.11.6/8.11.3) with ESMTP id g2FHZYG97435; Fri, 15 Mar 2002 12:35:34 -0500 (EST) Message-ID: <3C9230E6.8090609@magpage.com> Date: Fri, 15 Mar 2002 12:35:34 -0500 From: Daniel Frazier User-Agent: Mozilla/5.0 (X11; U; FreeBSD i386; en-US; rv:0.9.8) Gecko/20020306 X-Accept-Language: en-us MIME-Version: 1.0 To: Oscar Ricardo Silva Cc: Michael Lucas , freebsd-questions@FreeBSD.ORG Subject: Re: Web-based helpdesk apps? References: <5.1.0.14.2.20020315103358.02648d28@mail.utexas.edu> Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit X-RRT-Status: UNKNOWN Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Oscar Ricardo Silva wrote: > At 11:10 AM 3/15/2002 -0500, Michael Lucas, you wrote: > >> Folks, >> >> I'm looking for a simple little helpdesk application for small network >> management. My ideal program would take entries over the Web, allow >> updates, assigning tickets to technicians, and so on. >> >> Does anyone know of such a thing in the ports collection, or something >> that could port easily to FreeBSD? >> > > It's not in the ports but I highly recommend Request Tracker. You can > find out more and download source at: > > > I'll second the recommendation for RT. We use it here and it's become an invaluable part of our support system. -- ---------------------------------------------------------------------- Daniel Frazier Tel: 302-239-5900 Ext. 231 Systems Administrator Fax: 302-239-3909 MAGPAGE, We Power the Internet WWW: http://www.magpage.com/ "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - Benjamin Franklin, Historical Review of Pennsylvania, 1759. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message