From owner-freebsd-questions Thu Sep 7 14:56:15 1995 Return-Path: questions-owner Received: (from majordom@localhost) by freefall.freebsd.org (8.6.12/8.6.6) id OAA11343 for questions-outgoing; Thu, 7 Sep 1995 14:56:15 -0700 Received: from genesis.atrad.adelaide.edu.au (genesis.atrad.adelaide.edu.au [129.127.96.120]) by freefall.freebsd.org (8.6.12/8.6.6) with ESMTP id OAA11337 for ; Thu, 7 Sep 1995 14:56:13 -0700 Received: from msmith@localhost by genesis.atrad.adelaide.edu.au (8.6.9/8.6.9) id HAA00218; Fri, 8 Sep 1995 07:24:39 +0930 From: Michael Smith Message-Id: <199509072154.HAA00218@genesis.atrad.adelaide.edu.au> Subject: Re: modem (results) To: swaits@pr.erau.edu (Stephen Waits) Date: Fri, 8 Sep 1995 07:24:38 +0930 (CST) Cc: smp@csn.net, questions@freebsd.org In-Reply-To: from "Stephen Waits" at Sep 7, 95 11:07:08 am Content-Type: text Content-Length: 1767 Sender: questions-owner@freebsd.org Precedence: bulk Stephen Waits stands accused of saying: > > i have a suprafax 14.4 modem, i'll NEVER buy another supra product. > > it works ok, my beef is with their service. it had a lightning > > strike (or other electrical disturbance) that took out the microfuse > > inside it. i opened it up, identified the problem, removed the part, > > called them with a part number. they refused to send me a > > Frankly, I wouldn't blame Supra one bit for this. First of all, your > modem had lightning damage. Warranties usually do NOT cover natural > disaster, etc. Second, you opened up the unit. Regardless of you > knowledge, it doesn't seem to be the right thing to do. If a vendor won't sell an obviously competent (he opened the unit, identified the damaged part, and has the part number in hand) user a single replacement part, then you can be sure that they're likely to have other similarly anal policies. On the original topic - a local ISP is heavily recommending the Lightspeed modems; in hist words, there must be something wrong - they're cheap, they're fast and appear to be bulletproof. (They're also one of a very few modems that come out of the box ready to run, and if you're hanging one off a router, the extra few minutes to find a free serial port on something else, run kermit, grovel through the manual etc. can be valuable) > --Steve (http://pr.erau.edu/~swaits) -- ]] Mike Smith, Software Engineer msmith@atrad.adelaide.edu.au [[ ]] Genesis Software genesis@atrad.adelaide.edu.au [[ ]] High-speed data acquisition and [[ ]] realtime instrument control (ph/fax) +61-8-267-3039 [[ ]] My car has "demand start" -Terry Lambert UNIX: live FreeBSD or die! [[