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Date:      Sat, 17 Mar 2001 16:06:36 +1000
From:      "Doug Young" <dougy@bryden.apana.org.au>
To:        "Mike Meyer" <mwm@mired.org>, "David Johnson" <djohnson@acuson.com>
Cc:        <questions@FreeBSD.ORG>
Subject:   Re: documentation issues generally
Message-ID:  <002301c0aea8$77a7d380$0200a8c0@apana.org.au>
References:  <15026.58943.554108.688513@guru.mired.org>

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The following comments should be made into a huge "flashing lights"
sign &
put in front of the docs people !!

> Just because someone is most familiar with a
> bag of bits does *not* mean they are the ones who should be
explaining
> it to others, or the ones who are best able to do so. Otherwise,
you'd
> argue that Einstein should have taught froshling physics.
>
> The first problem in this case is that the ability to write C well
(or
> Python, or Perl, or anything else except maybe COBOL) does not infer
> the ability to write English well. In general, the opposite seems to
> be true - the better code someone writes, the worse documentation
> they'll write.
>
> The other problem is there is a natural tendency to explain what the
> author needs to know to use a program. This is a short list for
> someone who's been working with BSD daily for 20 years. It's a much
> longer list for someone who's on their second install. It's a very
> long list indeed for someone who has as yet to find the power switch
> on any computer. It's an intractably long list for someone the
author
> doesn't share a natural language with. One of the things that make
> good documentation people rare is that the ability to find an
> appropriate level of previous understanding to assume is uncommon.



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