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Date:      Sat, 17 Mar 2001 00:21:13 -0600
From:      Mike Meyer <mwm@mired.org>
To:        "Doug Young" <dougy@bryden.apana.org.au>
Cc:        "Mike Meyer" <mwm@mired.org>, "David Johnson" <djohnson@acuson.com>, <questions@FreeBSD.ORG>
Subject:   Re: documentation issues generally
Message-ID:  <15027.601.619946.802377@guru.mired.org>
In-Reply-To: <002301c0aea8$77a7d380$0200a8c0@apana.org.au>
References:  <15026.58943.554108.688513@guru.mired.org> <002301c0aea8$77a7d380$0200a8c0@apana.org.au>

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Doug Young <dougy@bryden.apana.org.au> types:
> The following comments should be made into a huge "flashing lights"
> sign &
> put in front of the docs people !!

Oh, I think they know all of it, but sometimes forget it. I think the
back half - which you elided - needs to be hung in front of everyone
who's not happy with the documentation in huge flashing lights.

	<mike

> > Just because someone is most familiar with a
> > bag of bits does *not* mean they are the ones who should be
> explaining
> > it to others, or the ones who are best able to do so. Otherwise,
> you'd
> > argue that Einstein should have taught froshling physics.
> >
> > The first problem in this case is that the ability to write C well
> (or
> > Python, or Perl, or anything else except maybe COBOL) does not infer
> > the ability to write English well. In general, the opposite seems to
> > be true - the better code someone writes, the worse documentation
> > they'll write.
> >
> > The other problem is there is a natural tendency to explain what the
> > author needs to know to use a program. This is a short list for
> > someone who's been working with BSD daily for 20 years. It's a much
> > longer list for someone who's on their second install. It's a very
> > long list indeed for someone who has as yet to find the power switch
> > on any computer. It's an intractably long list for someone the
> author
> > doesn't share a natural language with. One of the things that make
> > good documentation people rare is that the ability to find an
> > appropriate level of previous understanding to assume is uncommon.
> 
> 
> 
--
Mike Meyer <mwm@mired.org>			http://www.mired.org/home/mwm/
Independent WWW/Perforce/FreeBSD/Unix consultant, email for more information.

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