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Date:      Tue, 18 Apr 2006 11:41:42 -0700
From:      "Vinod Kashyap" <vkashyap@amcc.com>
To:        "Norikatsu Shigemura" <n-shigemura@ensure.jp>
Cc:        "Ensure Technology Ltd. Technical Support" <tech-sup@ensure.jp>, Norikatsu Shigemura <nork@FreeBSD.org>, freebsd-hardware@freebsd.org
Subject:   RE: 3ware 9500S-8 hardware failure
Message-ID:  <2B3B2AA816369A4E87D7BE63EC9D2F26018875CE@SDCEXCHANGE01.ad.amcc.com>

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> -----Original Message-----
> From: Norikatsu Shigemura [mailto:n-shigemura@ensure.jp]=20
> Sent: Monday, April 17, 2006 4:15 AM
> To: Vinod Kashyap
> Cc: freebsd-hardware@freebsd.org; Ensure Technology Ltd.=20
> Technical Support; Norikatsu Shigemura
> Subject: 3ware 9500S-8 hardware failure
>=20
> Hi Vinod.
>=20
> 	I'll use 3ware RAID card (9500S-8) with 6 SATA HDDs as=20
> RAID5(5HDDs)
> 	+ HotSwap(1HDD) on 6.0-RELEASE or 6.1-RELEASE (I tested=20
> 6.1BETA4).
>=20
> 	I was installing 6.1BETA4 from CD-ROM, but I contacted=20
> a hardware
> 	failure (6.0-RELEASE, too) like following message.
>=20
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - -
> twa0: ace card: (0x6c706572: 0x1303): PCI parity error:=20
> clearing... Re-seat/move/replace card: status reg =3D=20
> 0x15806a56 [MC_RDY,RESP_Q_EMPTY,PCI_PERR]
> twa0: ERROR: (0x16: 0x1302): Unexpected status bit(s): status=20
> reg =3D 0x800000 Unexpected bits: [PCI_PERR]
> 	:

Like the error message says, re-seating the card, or moving it to a
different PCI slot might help.  If that doesn't work, it might have
to be replaced.  Contact 3ware Support and they will be able to help
you.

> twa0: ERROR: (0x03: 0x0212): PCI parity error: port=3D1
> (da0:twa0:0:0:0): WRITE(10). CDB: 2a 0 4 7d fc 3f 0 0 80 0
> (da0:twa0:0:0:0): CAM Status: SCSI Status Error
> (da0:twa0:0:0:0): SCSI Status: Check Condition
> (da0:twa0:0:0:0): HARDWARE FAILURE asc:4b,0
> (da0:twa0:0:0:0): Data phase error
> (da0:twa0:0:0:0): Retrying Command (per Sense Data)
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - -
> 	Freezed after this message was printed.
>=20
>=20
> 	I rebooted it, and boot 3ware BIOS.  I saw following=20
> BIOS screen.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - -
>                       3ware BIOS manager (slot 7 )
>=20
> Exportable Units:
> Unit 0 - 5 drive 64K RAID 5    1.45TB   REBUILDING (after F8)
>   Port 1 - ST3400832AS                 372.61 GB
>   Port 2 - ST3400832AS                 372.61 GB
>   Port 3 - ST3400832AS                 372.61 GB
>   Port 4 - ST3400832AS                 372.61 GB
>   Port 5 - ST3400832AS                 372.61 GB  Not in Use
>=20
> Unusable Arrays:
> Unit 1 - 5 drive 64K RAID 5    1.45TB   Missing drives
>   Port 0 - ST3400832AS                 372.61 GB
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - -
>=20
>=20
> 	After this, I saw following message on 6.4BETA4.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - - 3ware device driver for 9000 series storage=20
> controllers, version: 3.60.02.012
> twa0: <3ware 9000 series Storage Controller> port=20
> 0x3000-0x30ff mem 0xfb260000-0xfb2600ff,0xfd800000-0xfdffffff=20
> irq 52 at device 2.0 on pci2
> twa0: [GIANT-LOCKED]
> twa0: WARNING: (0x04: 0x0008): Unclean shutdown detected: unit=3D0
> twa0: WARNING: (0x04: 0x0006): Incomplete unit detected: unit=3D1
> twa0: INFO: (0x16: 0x1300): Controller details:: Model=20
> 9500S-8, 8 ports, Firmware FE9X 2.04.00.005, BIOS BE9X 2.03.01.047
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20
> - - - - - -
>=20
> 	I think that 3ware RAID card is hardware failure.  Should I
> 	change RAID card?
>=20
> --
> Norikatsu Shigemura <n-shigemura@ensure.jp> Norikatsu=20
> Shigemura <nork@FreeBSD.org>
>=20
>
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