Date: Tue, 18 Apr 2006 11:41:42 -0700 From: "Vinod Kashyap" <vkashyap@amcc.com> To: "Norikatsu Shigemura" <n-shigemura@ensure.jp> Cc: "Ensure Technology Ltd. Technical Support" <tech-sup@ensure.jp>, Norikatsu Shigemura <nork@FreeBSD.org>, freebsd-hardware@freebsd.org Subject: RE: 3ware 9500S-8 hardware failure Message-ID: <2B3B2AA816369A4E87D7BE63EC9D2F26018875CE@SDCEXCHANGE01.ad.amcc.com>
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> -----Original Message----- > From: Norikatsu Shigemura [mailto:n-shigemura@ensure.jp]=20 > Sent: Monday, April 17, 2006 4:15 AM > To: Vinod Kashyap > Cc: freebsd-hardware@freebsd.org; Ensure Technology Ltd.=20 > Technical Support; Norikatsu Shigemura > Subject: 3ware 9500S-8 hardware failure >=20 > Hi Vinod. >=20 > I'll use 3ware RAID card (9500S-8) with 6 SATA HDDs as=20 > RAID5(5HDDs) > + HotSwap(1HDD) on 6.0-RELEASE or 6.1-RELEASE (I tested=20 > 6.1BETA4). >=20 > I was installing 6.1BETA4 from CD-ROM, but I contacted=20 > a hardware > failure (6.0-RELEASE, too) like following message. >=20 > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - > twa0: ace card: (0x6c706572: 0x1303): PCI parity error:=20 > clearing... Re-seat/move/replace card: status reg =3D=20 > 0x15806a56 [MC_RDY,RESP_Q_EMPTY,PCI_PERR] > twa0: ERROR: (0x16: 0x1302): Unexpected status bit(s): status=20 > reg =3D 0x800000 Unexpected bits: [PCI_PERR] > : Like the error message says, re-seating the card, or moving it to a different PCI slot might help. If that doesn't work, it might have to be replaced. Contact 3ware Support and they will be able to help you. > twa0: ERROR: (0x03: 0x0212): PCI parity error: port=3D1 > (da0:twa0:0:0:0): WRITE(10). CDB: 2a 0 4 7d fc 3f 0 0 80 0 > (da0:twa0:0:0:0): CAM Status: SCSI Status Error > (da0:twa0:0:0:0): SCSI Status: Check Condition > (da0:twa0:0:0:0): HARDWARE FAILURE asc:4b,0 > (da0:twa0:0:0:0): Data phase error > (da0:twa0:0:0:0): Retrying Command (per Sense Data) > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - > Freezed after this message was printed. >=20 >=20 > I rebooted it, and boot 3ware BIOS. I saw following=20 > BIOS screen. > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - > 3ware BIOS manager (slot 7 ) >=20 > Exportable Units: > Unit 0 - 5 drive 64K RAID 5 1.45TB REBUILDING (after F8) > Port 1 - ST3400832AS 372.61 GB > Port 2 - ST3400832AS 372.61 GB > Port 3 - ST3400832AS 372.61 GB > Port 4 - ST3400832AS 372.61 GB > Port 5 - ST3400832AS 372.61 GB Not in Use >=20 > Unusable Arrays: > Unit 1 - 5 drive 64K RAID 5 1.45TB Missing drives > Port 0 - ST3400832AS 372.61 GB > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - >=20 >=20 > After this, I saw following message on 6.4BETA4. > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - 3ware device driver for 9000 series storage=20 > controllers, version: 3.60.02.012 > twa0: <3ware 9000 series Storage Controller> port=20 > 0x3000-0x30ff mem 0xfb260000-0xfb2600ff,0xfd800000-0xfdffffff=20 > irq 52 at device 2.0 on pci2 > twa0: [GIANT-LOCKED] > twa0: WARNING: (0x04: 0x0008): Unclean shutdown detected: unit=3D0 > twa0: WARNING: (0x04: 0x0006): Incomplete unit detected: unit=3D1 > twa0: INFO: (0x16: 0x1300): Controller details:: Model=20 > 9500S-8, 8 ports, Firmware FE9X 2.04.00.005, BIOS BE9X 2.03.01.047 > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -=20 > - - - - - - >=20 > I think that 3ware RAID card is hardware failure. Should I > change RAID card? >=20 > -- > Norikatsu Shigemura <n-shigemura@ensure.jp> Norikatsu=20 > Shigemura <nork@FreeBSD.org> >=20 > -------------------------------------------------------- CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, = is for the sole use of the intended recipient(s) and contains = information that is confidential and proprietary to Applied Micro = Circuits Corporation or its subsidiaries. It is to be used solely for = the purpose of furthering the parties' business relationship. All = unauthorized review, use, disclosure or distribution is prohibited. If = you are not the intended recipient, please contact the sender by reply = e-mail and destroy all copies of the original message.
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