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Date: Mon, 24 Sep 2001 20:34:35 +0200
From: Andreas Krebs <hard_akrebs@chronolabs.de>
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To: msmith@freebsd.org, freebsd-hardware@freebsd.org
Subject: Problems with 3ware 6400
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Hi Mike,

i have a new 3ware 6400 running in a tyan thunderbolt board w/ freebsd
4.3 release. the 3ware controller has the newest firmware. But every
data transfer results in error messages. Doesn't matter if using raid 5,
1, 10 or stand alone drives. My guess is that the controller has either
problems with the board (coz of dual pci busses and stuff or it's simply
broken somehow. i wanna try the controller in a different machine w/ a
different mobo, but maybe you have seen this before and can give me some
hints. i have some error messages, the dmesg output and a page from the
3dmd utility.

tia

andy aka wintamute

error messages:

Sep 23 15:22:36  /kernel: twe0: FATAL STATUS BIT(S) 200000<MCERR>
Sep 23 15:22:36  /kernel: twe0: status  
57247380<CQEMPTY,UCREADY,RQEMPTY,AINTR,MCERR,>
Sep 23 15:22:36  /kernel: twe0:           current  max
Sep 23 15:22:36  /kernel: twe0: free      0229     0255
Sep 23 15:22:36  /kernel: twe0: ready     0000     0028
Sep 23 15:22:36  /kernel: twe0: busy      0026     0196
Sep 23 15:22:36  /kernel: twe0: complete  0000     0008
Sep 23 15:22:36  /kernel: twe0: bioq      0000     0001
Sep 23 15:22:36  /kernel: twe0: AEN queue head 7  tail 0
Sep 23 15:22:36  /kernel: twe0: controller reset in progress...
Sep 23 15:22:36  /kernel: twe0: controller reset done, 26 commands
restarted
Sep 23 15:22:36  /kernel: twe0: unexpected status bit(s) 200000<MCERR>
Sep 23 15:22:36  /kernel: twe0: FATAL STATUS BIT(S) 200000<MCERR>
Sep 23 15:22:36  /kernel: twe0: status  
572473e0<CQEMPTY,UCREADY,RQEMPTY,AINTR,MCERR,>
Sep 23 15:22:36  /kernel: twe0:           current  max
Sep 23 15:22:36  /kernel: twe0: free      0000     0255
Sep 23 15:22:36  /kernel: twe0: ready     0000     0028
Sep 23 15:22:36  /kernel: twe0: busy      0255     0255
Sep 23 15:22:36  /kernel: twe0: complete  0000     0008
Sep 23 15:22:36  /kernel: twe0: bioq      0051     0051
Sep 23 15:22:36  /kernel: twe0: AEN queue head 9  tail 0
Sep 23 15:22:36  /kernel: twe0: controller reset in progress...
Sep 23 15:22:36  /kernel: twe0: can't drain AEN queue
Sep 23 15:22:36  /kernel: twe0: reset 1 failed, trying again
Sep 23 15:22:36  /kernel: twe0: can't drain AEN queue
Sep 23 15:22:36  /kernel: twe0: reset 2 failed, trying again
Sep 23 15:22:36  /kernel: twe0: can't drain AEN queue
Sep 23 15:22:36  /kernel: twe0: can't reset controller, giving up
Sep 23 15:22:36  /kernel: twe0: unexpected status bit(s) 200000<MCERR>
Sep 23 15:22:36  /kernel: twe0: error polling for signalled AEN

dmesg:

Copyright (c) 1992-2001 The FreeBSD Project.
Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
        The Regents of the University of California. All rights
reserved.
FreeBSD 4.3-RELEASE #0: Sat Apr 21 10:54:49 GMT 2001
    jkh@narf.osd.bsdi.com:/usr/src/sys/compile/GENERIC
Timecounter "i8254"  frequency 1193182 Hz
CPU: Pentium II/Pentium II Xeon/Celeron (400.91-MHz 686-class CPU)
  Origin = "GenuineIntel"  Id = 0x665  Stepping = 5
 
Features=0x183fbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,MMX,FXSR>
real memory  = 402522112 (393088K bytes)
config> di sn0
config> di lnc0
config> di ie0
config> di fe0
config> di ed0
config> di cs0
config> q
avail memory = 387289088 (378212K bytes)
Preloaded elf kernel "kernel" at 0xc044d000.
Preloaded userconfig_script "/boot/kernel.conf" at 0xc044d09c.
Pentium Pro MTRR support enabled
md0: Malloc disk
npx0: <math processor> on motherboard
npx0: INT 16 interface
pcib0: <Intel 82443GX host to PCI bridge> on motherboard
pci0: <PCI bus> on pcib0
pcib2: <Intel 82443GX (440 GX) PCI-PCI (AGP) bridge> at device 1.0 on
pci0
pci1: <PCI bus> on pcib2
pci1: <ATI Mach64-GZ graphics accelerator> at 0.0 irq 10
isab0: <Intel 82371AB PCI to ISA bridge> at device 7.0 on pci0
isa0: <ISA bus> on isab0
atapci0: <Intel PIIX4 ATA33 controller> port 0xffa0-0xffaf at device 7.1
on pci0
ata0: at 0x1f0 irq 14 on atapci0
uhci0: <Intel 82371AB/EB (PIIX4) USB controller> port 0xef80-0xef9f irq
11 at device 7.2 on pci0
usb0: <Intel 82371AB/EB (PIIX4) USB controller> on uhci0
usb0: USB revision 1.0
uhub0: Intel UHCI root hub, class 9/0, rev 1.00/1.00, addr 1
uhub0: 2 ports with 2 removable, self powered
chip1: <Intel 82371AB Power management controller> port 0x440-0x44f at
device 7.3 on pci0
ahc0: <Adaptec aic7896/97 Ultra2 SCSI adapter> port 0xe400-0xe4ff mem
0xffafe000-0xffafefff irq 10 at device 11.0 on pci0
aic7896/97: Wide Channel A, SCSI Id=7, 32/255 SCBs
ahc1: <Adaptec aic7896/97 Ultra2 SCSI adapter> port 0xe800-0xe8ff mem
0xffaff000-0xffafffff irq 10 at device 11.1 on pci0
aic7896/97: Wide Channel B, SCSI Id=7, 32/255 SCBs
pci0: <unknown card> (vendor=0x1274, dev=0x1371) at 12.0 irq 9
fxp0: <Intel Pro 10/100B/100+ Ethernet> port 0xee80-0xeebf mem
0xff900000-0xff9fffff,0xffafd000-0xffafdfff irq 11 at device 13.0 on
pci0
fxp0: Ethernet address 00:e0:81:10:38:6c
twe0: <3ware Storage Controller> port 0xefa0-0xefaf irq 10 at device
14.0 on pci0
twe0: 4 ports, Firmware FE6X 1.02.03.053, BIOS BE6X 1.07.01.015
pcib1: <Intel 82443GX host to AGP bridge> on motherboard
pci2: <PCI bus> on pcib1
fdc0: <NEC 72065B or clone> at port 0x3f0-0x3f5,0x3f7 irq 6 drq 2 on
isa0
atkbdc0: <Keyboard controller (i8042)> at port 0x60,0x64 on isa0
atkbd0: <AT Keyboard> flags 0x1 irq 1 on atkbdc0
kbd0 at atkbd0
vga0: <Generic ISA VGA> at port 0x3c0-0x3df iomem 0xa0000-0xbffff on
isa0
sc0: <System console> at flags 0x100 on isa0
sc0: VGA <16 virtual consoles, flags=0x300>
sio0 at port 0x3f8-0x3ff irq 4 flags 0x10 on isa0
sio0: type 16550A
sio1 at port 0x2f8-0x2ff irq 3 on isa0
sio1: type 16550A
ppc0: <Parallel port> at port 0x378-0x37f irq 7 on isa0
ppc0: Generic chipset (NIBBLE-only) in COMPATIBLE mode
plip0: <PLIP network interface> on ppbus0
lpt0: <Printer> on ppbus0
lpt0: Interrupt-driven port
ppi0: <Parallel I/O> on ppbus0
acd0: CDROM <LTN382> at ata0-master using PIO4
Waiting 15 seconds for SCSI devices to settle
twed0: <JBOD, Normal> on twe0
twed0: 57259MB (117266688 sectors)
twed1: <JBOD, Normal> on twe0
twed1: 57259MB (117266688 sectors)
twed2: <JBOD, Normal> on twe0
twed2: 57259MB (117266688 sectors)
twed3: <JBOD, Normal> on twe0
twed3: 57259MB (117266688 sectors)
Mounting root from ufs:/dev/da0s2a
da0 at ahc1 bus 0 target 0 lun 0
da0: <IBM DDRS-39130 S97B> Fixed Direct Access SCSI-2 device
da0: 20.000MB/s transfers (20.000MHz, offset 15), Tagged Queueing
Enabled
da0: 8715MB (17850000 512 byte sectors: 255H 63S/T 1111C)
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<h1><b><font face="Arial,Helvetica" size=+2>Technical Detail View - <font color="#ff0000">Error</font></font></b></h1>
<p><font face=Arial,Helvetica>Hostname: mail.chronolabs.de</font><br><p><font face=Arial,Helvetica>1 controller detected</font></p>
<font face=Arial,Helvetica>FreeBSD</font><br><br>
<table class="tech_control" border="1" width="100%">
<tr><td class="tech_control_header">
Controller ID: 0
</td></tr>
<tr><td class="tech_control_info">
<table width="100%">
<tr><td class="tech_control_field">Monitor version:</td><td class="tech_control_value">ME6X 1.01.00.028</td></tr>
<tr><td class="tech_control_field">Firmware version:</td><td class="tech_control_value">FE6X 1.02.03.053</td></tr>
<tr><td class="tech_control_field">BIOS version:</td><td class="tech_control_value">BE6X 1.07.01.015</td></tr>
<tr><td class="tech_control_field">PCB version:</td><td class="tech_control_value">Rev2</td></tr>
<tr><td class="tech_control_field">Achip version:</td><td class="tech_control_value">V4.40</td></tr>
<tr><td class="tech_control_field">Pchip version:</td><td class="tech_control_value">V5.70</td></tr>
<tr><td class="tech_control_field">Model:</td><td class="tech_control_value">6400</td></tr>
<tr><td class="tech_control_field">Unit count:</td><td class="tech_control_value">1</td></tr>
</table>
</td></tr>
<tr><td>
<table><tr>
<td valign="top">
<table class="tech_unit">
<tr><td class="tech_unit_header">Unit 0</td></tr>
<tr><td class="tech_unit_info">
<table width="100%">
<tr><td class="tech_unit_field">Status:</td><td class="tech_unit_value"><font color="#ff0000">Degraded</font></td></tr>
<tr><td class="tech_unit_field">Capacity:</td><td class="tech_unit_value">111.83 GB (234529280 blocks)</td></tr>
<tr><td class="tech_unit_field">Write Cache:</td><td class="tech_unit_value">In Use</td></tr>
<tr><td class="tech_unit_field">Configuration:</td><td class="tech_unit_value">Striped with Parity 64K (RAID 5)</td></tr>
<tr><td class="tech_unit_field">Stripe size:</td><td class="tech_unit_value">64K (65536 bytes)</td></tr>
<tr><td class="tech_unit_field">Subunit count:</td><td class="tech_unit_value">3</td></tr>
</table>
</td></tr>
<tr><td>
<table><tr>
<td valign="top">
<table class="tech_unit">
<tr><td class="tech_unit_header">Subunit 0</td></tr>
<tr><td class="tech_unit_info">
<table width="100%">
<tr><td class="tech_unit_field">Logical drive status:</td><td class="tech_unit_value"><font color="#3333FF">OK</font></td></tr>
<tr><td class="tech_unit_field">Configuration:</td><td class="tech_unit_value">RAID Disk</td></tr>
<tr><td class="tech_unit_field">Physical drive number:</td><td class="tech_unit_value">0</td></tr>
<tr><td class="tech_unit_field">Logical drive number:</td><td class="tech_unit_value">0</td></tr>
</table>
</td></tr></table>
</td>
<td valign="top">
<table class="tech_unit">
<tr><td class="tech_unit_header">Subunit 1</td></tr>
<tr><td class="tech_unit_info">
<table width="100%">
<tr><td class="tech_unit_field">Logical drive status:</td><td class="tech_unit_value"><font color="#ff0000">Not in Service</font></td></tr>
<tr><td class="tech_unit_field">Configuration:</td><td class="tech_unit_value">RAID Disk</td></tr>
<tr><td class="tech_unit_field">Physical drive number:</td><td class="tech_unit_value">1</td></tr>
<tr><td class="tech_unit_field">Logical drive number:</td><td class="tech_unit_value">1</td></tr>
</table>
</td></tr></table>
</td>
<td valign="top">
<table class="tech_unit">
<tr><td class="tech_unit_header">Subunit 2</td></tr>
<tr><td class="tech_unit_info">
<table width="100%">
<tr><td class="tech_unit_field">Logical drive status:</td><td class="tech_unit_value"><font color="#3333FF">OK</font></td></tr>
<tr><td class="tech_unit_field">Configuration:</td><td class="tech_unit_value">RAID Disk</td></tr>
<tr><td class="tech_unit_field">Physical drive number:</td><td class="tech_unit_value">2</td></tr>
<tr><td class="tech_unit_field">Logical drive number:</td><td class="tech_unit_value">2</td></tr>
</table>
</td></tr></table>
</td>
</tr></table>
</td></tr>
</table>
</td>
</tr></table>
</td></tr>
<tr><td colspan=1>
<table width="100%">
<tr><td class="tech_drives_header">Drive count: 3</td></tr>
<tr>
<td><table><tr>
<td class="tech_drive_unit">
<table class="tech_drive">
<tr><td class="tech_drive_header">Port 0</td></tr>
<tr><td class="tech_drive_info">
<table>
<tr><td class="tech_unit_field">Status:</td><td class="tech_unit_value"><font color="#3333FF">OK</font></td></tr>
<tr><td class="tech_unit_field">Capacity:</td><td class="tech_unit_value">55.91 GB (117266688 blocks)</td></tr>
<tr><td class="tech_unit_field">Model:</td><td class="tech_unit_value">MAXTOR 4K060H3                          </td></tr>
<tr><td class="tech_unit_field">Serial number:</td><td class="tech_unit_value">673121028870        </td></tr>
<tr><td class="tech_unit_field">Unit number:</td><td class="tech_unit_value">0</td></tr>
</table></td></tr></table>
</td>
<td class="tech_drive_unit">
<table class="tech_drive">
<tr><td class="tech_drive_header">Port 1</td></tr>
<tr><td class="tech_drive_info">
<table>
<tr><td class="tech_unit_field">Status:</td><td class="tech_unit_value"><font color="#3333FF">OK</font></td></tr>
<tr><td class="tech_unit_field">Capacity:</td><td class="tech_unit_value">55.91 GB (117266688 blocks)</td></tr>
<tr><td class="tech_unit_field">Model:</td><td class="tech_unit_value">MAXTOR 4K060H3                          </td></tr>
<tr><td class="tech_unit_field">Serial number:</td><td class="tech_unit_value">673121028900        </td></tr>
<tr><td class="tech_unit_field">Unit number:</td><td class="tech_unit_value">0</td></tr>
</table></td></tr></table>
</td>
<td class="tech_drive_unit">
<table class="tech_drive">
<tr><td class="tech_drive_header">Port 2</td></tr>
<tr><td class="tech_drive_info">
<table>
<tr><td class="tech_unit_field">Status:</td><td class="tech_unit_value"><font color="#3333FF">OK</font></td></tr>
<tr><td class="tech_unit_field">Capacity:</td><td class="tech_unit_value">55.91 GB (117266688 blocks)</td></tr>
<tr><td class="tech_unit_field">Model:</td><td class="tech_unit_value">MAXTOR 4K060H3                          </td></tr>
<tr><td class="tech_unit_field">Serial number:</td><td class="tech_unit_value">673121028999        </td></tr>
<tr><td class="tech_unit_field">Unit number:</td><td class="tech_unit_value">0</td></tr>
</table></td></tr></table>
</td>
</tr></table></td></tr>
</table>
</td></tr>
</table>
<br><br>
<P><I><b>Note:</b>&nbsp;&nbsp;For better service when contacting 3ware customer support, please include a copy of this page.</I></P>
<hr><P><font face=Arial,Helvetica>Last Updated: 21:45:06 Thu 20-Sep-2001<br></P><P><I>3DM Version 1.10.00.011</I></P></body></html>
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