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From: Pedro A M Vazquez <vazquez@iqm.unicamp.br>
Message-Id: <199508231329.NAA26083@kalypso.iqm.unicamp.br>
Subject: Setting up Web support/help-line (fwd)
To: freebsd-questions@freefall.FreeBSD.org
Date: Wed, 23 Aug 1995 13:29:48 +0000 ()
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Hello
	May be we can help this guy, can't we?

Pedro

Herman van den Bergen said:
> From TECHNET%UOTTAWA.BITNET@CU.NIH.GOV  Wed Aug 23 10:28:12 1995
> Message-Id: <199508231428.KAA28949@helix.nih.gov>
> Date:         Wed, 23 Aug 1995 09:16:28 EST
> Reply-To: Technical Support for Education and
>    Research<TECHNET%UOTTAWA.BITNET@CU.NIH.GOV>
> Sender: Technical Support for Education and
>    Research<TECHNET%UOTTAWA.BITNET@CU.NIH.GOV>
> From: Herman van den Bergen <VDBERGEN%UOTTAWA.BITNET@CU.NIH.GOV>
> Subject:      Setting up Web support/help-line
> To: Multiple recipients of list TECHNET <TECHNET%UOTTAWA.BITNET@CU.NIH.GOV>
> 
> Our technical team may soon have to start providing Internet/WWW
> technical support to our staff and students. This would probably
> include such things as setting up Web pages and servers, and help
> students set up research projects on the net (forms and data
> collection). An email/Web help-line is also under consideration.
> 
> I am preparing a proposal that outlines the equipment requirements
> and training needs - costs and time factors. Our team has advanced
> digital/analog electronic and computer programming/interfacing skills,
> but we have no experience in networking and/or LAN technology.
> 
> If you have done something similar or you can help me with sugesstions,
> I would much like to hear from you. If you are faced with a similar task
> I wouldn't mind sharing ideas and/or working together.
> 
> In particular I would like to know:
> 
>   1. Approximate cost of setting up a Web server (an Internet
>      connection already exists): this would include a suitable Unix
>      system with basic peripherals like scanner, backup, etc. A list
>      of typical hardware would be useful...
> 
>   2. From your experience, what type of assistance would be requested
>      most frequently - we like to schedule our training based on
>      practical requirements.
> 
>   3. Training... can anybody list essential topics we should include
>      in our training program?
> 
>   4. Are there any mailing lists or Web based support groups for
>      Web site owners/maintainers? If not, should we set one up?
> 
> I realize this may be a lot of information to ask from busy system
> administrators... I thank you in advance for your comments!
> 
> Herman.
> 
> ---------------------------------------------------------------------
> Herman van den Bergen, CET                Manager, Technical Services
> University of Ottawa - School of  Psychology - 125 University Private
> Ottawa, CANADA,  K1N 6N5 - Tel: (613) 562-5800 ext. 4297 Fax:562-5150
> Email:   VDBERGEN@ACADVM1.UOTTAWA.CA   or    vdbergen@aix1.uottawa.ca
> 
>