From owner-freebsd-chat@FreeBSD.ORG Thu Nov 16 16:16:36 2006 Return-Path: X-Original-To: freebsd-chat@freebsd.org Delivered-To: freebsd-chat@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 8CE8A16A4C8 for ; Thu, 16 Nov 2006 16:16:36 +0000 (UTC) (envelope-from emailrob@emailrob.com) Received: from green.dls.net (green.dls.net [209.242.20.70]) by mx1.FreeBSD.org (Postfix) with ESMTP id 75D4243D9F for ; Thu, 16 Nov 2006 16:16:24 +0000 (GMT) (envelope-from emailrob@emailrob.com) Received: from emailrob.com (216-145-235-153.rev.dls.net [216.145.235.153]) by green.dls.net (Postfix) with ESMTP id B745E4121ED for ; Thu, 16 Nov 2006 10:16:26 -0600 (CST) Message-ID: <455C8EE3.8010907@emailrob.com> Date: Thu, 16 Nov 2006 16:16:35 +0000 From: rob_spellberg User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02 X-Accept-Language: en-us, en MIME-Version: 1.0 To: fbsd_chat References: <455C14C6.2030500@gamed.com> Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit Subject: Re: HP Support Fun X-BeenThere: freebsd-chat@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: Non technical items related to the community List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 16 Nov 2006 16:16:36 -0000 i'm happy for you, mario, because i helped pay for it. i bought a 4m+ in 1995_09 to go with my first pc, a compaq of some kind or another built around a 486_dx4 and eight [ count 'em ] megs of core. [ of course, even with borland's "turbo_c++_suite", dos_6.2 did not enhance my coding experience; at least, not after that vax-11/780 running bsd_4.2 [ bert.eecs.uic.edu; it also had eight megs of core ] that got me through grad school, but, i digress. ] the thing worked so well, i still use it, although it's no longer alone. anyway [ end of 1997, i think ], i ordered a bunch of "technical" books from hp. you know the ones: pcl_5, pjl, gl/2. [ wowie_zowie, none of the line printers i've known ever did THIS!!! ] i recall that it was in the neighborhood of $90, with sales tax. unfortunately, i included my local tax, when all they wanted was my state base rate [ their info didn't make this clear ]. so, i overpaid by about a buck. now, i think in terms of keeping my customers happy. it's good word_of_mouth public_relations. if i was as big as they are, i know that my check_cutting costs are going to be as low as those of anyone. the invoice should have a line: "refund [ check enclosed ]". [ iirc, the smallest check i've ever received was for a dime. i --have-- seen smaller. ] at the very least, enclose a credit memo, whydoncha. but, hp is one of the elite; we all know about the arrogance of elites. seared into my brain, ever since the day the product arrived, are the words i found on the invoice/packing_list: price adjustment the word "euphemism" comes to mind. it's a shame it didn't happen later. then, i could blame carly fiorina. ciao. rob spellberg woodstock, illinois Mario Reif wrote: > Two years ago i had a similar situation with the HP support :-) > > My DDS-DAT Drive was broken and i called the HP support. The HP Girl was > really friendly and asked me a lot of questions - maybe 5-10 minutes or > so (everything about the drive, serials, type of defect...) - and here > it comes! The last question from the HP girl: "Is this product hardware > or software?" .... silence - for some seconds on my side, then > "Hardware..." > > But i got a new drive the next day for free from HP! > > > > Michael Hernandez schrieb: > >> This conversation just took place moments ago. > [ snip ]