From owner-freebsd-chat Sat Apr 11 00:36:31 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id AAA29444 for freebsd-chat-outgoing; Sat, 11 Apr 1998 00:36:31 -0700 (PDT) (envelope-from owner-freebsd-chat@FreeBSD.ORG) Received: from mail.virginia.edu (mail.Virginia.EDU [128.143.2.9]) by hub.freebsd.org (8.8.8/8.8.8) with SMTP id AAA29439 for ; Sat, 11 Apr 1998 00:36:26 -0700 (PDT) (envelope-from atf3r@cs.virginia.edu) Received: from ares.cs.virginia.edu by mail.virginia.edu id aa20686; 11 Apr 98 3:36 EDT Received: from mamba.cs.Virginia.EDU (mamba-fo.cs.Virginia.EDU [128.143.136.18]) by ares.cs.Virginia.EDU (8.8.5/8.8.5) with ESMTP id DAA03707 for ; Sat, 11 Apr 1998 03:36:24 -0400 (EDT) Received: from localhost (atf3r@localhost) by mamba.cs.Virginia.EDU (8.7.5/8.7.3) with SMTP id DAA05906 for ; Sat, 11 Apr 1998 03:36:23 -0400 (EDT) X-Authentication-Warning: mamba.cs.Virginia.EDU: atf3r owned process doing -bs Date: Sat, 11 Apr 1998 03:36:23 -0400 (EDT) From: "Adrian T. Filipi-Martin" Reply-To: Adrian Filipi-Martin To: FreeBSD Chat Subject: Re: SPAM: Commercial support for FreeBSD In-Reply-To: <19980411144425.64484@freebie.lemis.com> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-chat@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Sat, 11 Apr 1998, Greg Lehey wrote: > 2. What support to offer. The obvious choices are: > > - first-level user support ("how do I attach an image to a mail > reply?") > > - defect support ("My machine just said "panic: not enough foos" > and rebooted. What do I do?"). > > - programming support ("I've just updated my Yoyodyne frobulator > to the new, improved YYD-64. Can you write a driver for me, > please?") > > - Education. A tier structured services list seems apropriate. I remember liking the way Cyngus had it broken down a few years ago. Basically it ranged from "we provide working binairies", "we'll fix that bug in x weeks", "we'll fix that bug in x days" to "we'll add that requested feature". Since the world is a bit more complex than when read up on Cygnus' options, I think a few parallel tracks of support options would be better. I could see a guru being capable in all areas, but who's kidding whom? It is more likely that people want to specailize a bit in say the WWW/FTP, mail/SMTP, intranet development, system administration, security, etc. axes. > This is by no means an exhaustive list. Can it ever be exhaustive? I guess the catch all guru consultants would be the "star" team, whose motto would be "I specailize in *." > > 3. What to charge. Obviously the fee should be more as the potential problem range exapands. How to adjust this for varying regions seems more the trick. Where do you expect this company to be picking up it's clients? The UK, Europe, USA? Adrian -- adrian@virginia.edu ---->>>>| If I were stranded on a desert island, and System Administrator --->>>| I could only have one OS for my computer, Neurosurgical Visualization Lab ->>| it would be FreeBSD. Think about it..... http://www.nvl.virginia.edu/ ->| http://www.freebsd.org/ To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message