From owner-freebsd-questions Thu Sep 7 23:28:52 1995 Return-Path: questions-owner Received: (from majordom@localhost) by freefall.freebsd.org (8.6.12/8.6.6) id XAA23005 for questions-outgoing; Thu, 7 Sep 1995 23:28:52 -0700 Received: from who.cdrom.com (who.cdrom.com [192.216.222.3]) by freefall.freebsd.org (8.6.12/8.6.6) with ESMTP id XAA22974 for ; Thu, 7 Sep 1995 23:28:46 -0700 Received: from clem.systemsix.com (clem.systemsix.com [198.99.86.131]) by who.cdrom.com (8.6.11/8.6.11) with ESMTP id VAA05544 for ; Thu, 7 Sep 1995 21:59:26 -0700 Received: from localhost (localhost [127.0.0.1]) by clem.systemsix.com (8.6.8/8.6.6) with SMTP id WAA11750 for ; Thu, 7 Sep 1995 22:59:12 -0600 Message-Id: <199509080459.WAA11750@clem.systemsix.com> X-Authentication-Warning: clem.systemsix.com: Host localhost didn't use HELO protocol From: Steve Passe To: questions@freebsd.org Subject: Re: modem (results) In-reply-to: Your message of "Thu, 07 Sep 1995 11:07:08 PDT." Date: Thu, 07 Sep 1995 22:59:10 -0600 Sender: questions-owner@freebsd.org Precedence: bulk Hi, On Thu, 7 Sep 1995, Stephen Waits wrote: > On Thu, 7 Sep 1995, Steve Passe wrote: > >> i have a suprafax 14.4 modem, i'll NEVER buy another supra product. >> it works ok, my beef is with their service. it had a lightning >> strike (or other electrical disturbance) that took out the microfuse >> inside it. i opened it up, identified the problem, removed the part, >> called them with a part number. they refused to send me a > > Frankly, I wouldn't blame Supra one bit for this. First of all, your > modem had lightning damage. Warranties usually do NOT cover natural > disaster, etc. Second, you opened up the unit. Regardless of you > knowledge, it doesn't seem to be the right thing to do. it wasn't under warranty, i didn't ask for warranty coverage, i didn't want them to give me the part. i wanted to buy the part from them to save myself some time and bother, to get an important system that i make my living with back online. > Oh yah, we have adequate lightning protection on our modems. i have a commercial quality lightning protector on the line at the head end, bolted to a 3/4" waterpipe. all the equipment is on a UPS. sometimes, when lightning strikes, things die, no matter how much protection you use. -- Steve Passe | powered by smp@csn.net | FreeBSD ps. i'm not flaming Stephen Waits, just really mad at supra!