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Date: Tue, 29 Jul 1997 13:51:06 -0400 (EDT)
From: John Dowdal <jdowdal@destiny.erols.com>
To: Gary Palmer <gpalmer@FreeBSD.ORG>
cc: Vincent Poy <vince@mail.MCESTATE.COM>, security@FreeBSD.ORG,
        JbHunt <johnnyu@accessus.net>, "[Mario1-]" <mario1@PrimeNet.Com>
Subject: Re: security hole in FreeBSD 
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On Tue, 29 Jul 1997, Gary Palmer wrote:

> Vincent Poy wrote in message ID
> <Pine.BSF.3.95.970728223647.3844v-100000@mail.MCESTATE.COM>:
> > 	I've done that before too...  If I don't mention legal action,
> > they will never respond.  I guess they just think it's not their system so
> > they could care less.
> 
> Don't think that about Erols until you try ... I know the person who
> answers the abuse mail. I think he'd be offended by that statement.
> 

I have had very good response from erols a couple weeks ago when reporting
a hacked account which was used to harrass people on IRC (he de-activated
three accounts).  I simply sent accurate /whois and date/time info to
abuse@erols.com and got a response within minutes.  Cool guy :)

When I mentioned legal action, I was referring to the phone, not email.
When you call their support number, they have a lot of clueless kids who
read scripts.  They are well-trained not to pass calls on to important
people.  IMHO, this is their biggest problem, but don't know if I could
really do better given the number of windoze lusers they serve.  

TS: Is your modem plugged into the phone line?  
LU: Modem?  What modem?
TS: You need a modem and a phone line to use our service.
LU: Whats that?

or

LU: I call the access numbers and hear funny noises
TS: You need to call the access numbers with your computer's modem.
LU: Mean I need a computer to access your service!?

John