From owner-freebsd-isp Sun Jan 4 10:57:30 1998 Return-Path: Received: (from root@localhost) by hub.freebsd.org (8.8.7/8.8.7) id KAA15154 for isp-outgoing; Sun, 4 Jan 1998 10:57:30 -0800 (PST) (envelope-from owner-freebsd-isp) Received: from etinc.com (et-gw-fr1.etinc.com [204.141.244.98]) by hub.freebsd.org (8.8.7/8.8.7) with ESMTP id KAA15148 for ; Sun, 4 Jan 1998 10:57:25 -0800 (PST) (envelope-from dennis@etinc.com) Received: from dbws.etinc.com ([207.252.1.62]) by etinc.com (8.8.3/8.6.9) with SMTP id OAA07803; Sun, 4 Jan 1998 14:00:14 -0500 (EST) Message-Id: <3.0.32.19980102135747.006ff558@etinc.com> X-Sender: dennis@etinc.com X-Mailer: Windows Eudora Pro Version 3.0 (32) Date: Fri, 02 Jan 1998 13:57:50 -0500 To: jak@cetlink.net (John Kelly) From: Dennis Subject: Re: The tone of ETINC to his customers .. ENOUGH!! Cc: , Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Sender: owner-freebsd-isp@FreeBSD.ORG X-Loop: FreeBSD.org Precedence: bulk At 06:55 PM 1/4/98 GMT, you wrote: >On Sat, 3 Jan 1998 18:46:49 -0600, "Tyson Boellstorff" > wrote: > >>Nice don't pay the bills, guys, and that is what being an ISP is all about. >>I've had dozens of people mistake me for their mama, when I had to push that >>ol' new call button. > >Though foolish arrogance may seem acceptable to you, it will be >punished nevertheless. What goes around comes around. Perhaps, but the "punishers" are usually little nobodies that are insignficant and not likely to become significant. I've never had a Telco or Fortune 500 company refuse to buy something because they didn't like me. If you think that you are punishing ET by having to spend $25,000 on an 8-port Cisco 4500 because you dont want to buy $3200. worth of boards from an ogre like me then you have more principles (or money) than brains. > >>We're in an industry where prima donnas are common. Pay attention to the >>good ones. .> >Why? There's always someone else who can perform just as well or >better without a bad attitude. If I'm a customer, I can change >suppliers, and if I'm an employer I can fire and hire. There are more customers than suppliers. Its much more likely that you will be damaged by burning your bridges with a supplier than the other way around. Your concept that all products are equal and that firing an outstanding employee because he has an attitude is a good idea implies that the the color of the sky in your world is different than mine. If a bad employee shows up late he's fired; if a good one shows up late I call him in my office and tell him that I'd appreciate it if he would show up on time. I dont like Bill Gates but I'm not willing to struggle with X-Win to prove my point. Bill will not be damaged if I dont buy a few copies of Windows. Dennis