From owner-freebsd-ports-bugs@freebsd.org Mon Oct 22 09:57:50 2018 Return-Path: Delivered-To: freebsd-ports-bugs@mailman.ysv.freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [IPv6:2610:1c1:1:606c::19:1]) by mailman.ysv.freebsd.org (Postfix) with ESMTP id B3B1BFF21DE for ; Mon, 22 Oct 2018 09:57:50 +0000 (UTC) (envelope-from bugzilla-noreply@freebsd.org) Received: from mailman.ysv.freebsd.org (mailman.ysv.freebsd.org [IPv6:2001:1900:2254:206a::50:5]) by mx1.freebsd.org (Postfix) with ESMTP id 50B5371F09 for ; Mon, 22 Oct 2018 09:57:50 +0000 (UTC) (envelope-from bugzilla-noreply@freebsd.org) Received: by mailman.ysv.freebsd.org (Postfix) id 1240BFF21DD; Mon, 22 Oct 2018 09:57:50 +0000 (UTC) Delivered-To: ports-bugs@mailman.ysv.freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [IPv6:2610:1c1:1:606c::19:1]) by mailman.ysv.freebsd.org (Postfix) with ESMTP id E494CFF21DC for ; Mon, 22 Oct 2018 09:57:49 +0000 (UTC) (envelope-from bugzilla-noreply@freebsd.org) Received: from mxrelay.ysv.freebsd.org (mxrelay.ysv.freebsd.org [IPv6:2001:1900:2254:206a::19:3]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (Client CN "mxrelay.ysv.freebsd.org", Issuer "Let's Encrypt Authority X3" (verified OK)) by mx1.freebsd.org (Postfix) with ESMTPS id 8040771F07 for ; Mon, 22 Oct 2018 09:57:49 +0000 (UTC) (envelope-from bugzilla-noreply@freebsd.org) Received: from kenobi.freebsd.org (kenobi.freebsd.org [IPv6:2001:1900:2254:206a::16:76]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (Client did not present a certificate) by mxrelay.ysv.freebsd.org (Postfix) with ESMTPS id D7A5473A5 for ; Mon, 22 Oct 2018 09:57:48 +0000 (UTC) (envelope-from bugzilla-noreply@freebsd.org) Received: from kenobi.freebsd.org ([127.0.1.118]) by kenobi.freebsd.org (8.15.2/8.15.2) with ESMTP id w9M9vmeo066006 for ; Mon, 22 Oct 2018 09:57:48 GMT (envelope-from bugzilla-noreply@freebsd.org) Received: (from www@localhost) by kenobi.freebsd.org (8.15.2/8.15.2/Submit) id w9M9vmPt066005 for ports-bugs@FreeBSD.org; Mon, 22 Oct 2018 09:57:48 GMT (envelope-from bugzilla-noreply@freebsd.org) X-Authentication-Warning: kenobi.freebsd.org: www set sender to bugzilla-noreply@freebsd.org using -f From: bugzilla-noreply@freebsd.org To: ports-bugs@FreeBSD.org Subject: [Bug 232523] www/otrs: error: Kernel::System::XML::Simple could not be loaded Date: Mon, 22 Oct 2018 09:57:48 +0000 X-Bugzilla-Reason: AssignedTo X-Bugzilla-Type: new X-Bugzilla-Watch-Reason: None X-Bugzilla-Product: Ports & Packages X-Bugzilla-Component: Individual Port(s) X-Bugzilla-Version: Latest X-Bugzilla-Keywords: X-Bugzilla-Severity: Affects Many People X-Bugzilla-Who: ohartmann@walstatt.org X-Bugzilla-Status: New X-Bugzilla-Resolution: X-Bugzilla-Priority: --- X-Bugzilla-Assigned-To: ports-bugs@FreeBSD.org X-Bugzilla-Flags: maintainer-feedback? X-Bugzilla-Changed-Fields: bug_id short_desc product version rep_platform op_sys bug_status bug_severity priority component assigned_to reporter cc flagtypes.name Message-ID: Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable X-Bugzilla-URL: https://bugs.freebsd.org/bugzilla/ Auto-Submitted: auto-generated MIME-Version: 1.0 X-BeenThere: freebsd-ports-bugs@freebsd.org X-Mailman-Version: 2.1.29 Precedence: list List-Id: Ports bug reports List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 22 Oct 2018 09:57:50 -0000 https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=3D232523 Bug ID: 232523 Summary: www/otrs: error: Kernel::System::XML::Simple could not be loaded Product: Ports & Packages Version: Latest Hardware: Any OS: Any Status: New Severity: Affects Many People Priority: --- Component: Individual Port(s) Assignee: ports-bugs@FreeBSD.org Reporter: ohartmann@walstatt.org CC: m.tsatsenko@gmail.com Flags: maintainer-feedback?(m.tsatsenko@gmail.com) CC: m.tsatsenko@gmail.com Trying to install OTRS (www/otrs) on FreeBSD 11.2-RELENG-p4 (amd64) fails w= hen trying to configure for the first time via web interface (see below). After= the pkg installation of the software I followed the the instructions to properly set the access rights on the tree and setup of the PostgreSQL DB tables. Af= ter providing the proper informations for the DB setup and after those have been finished successfully, the error shown below pops up in the httpd-error.log after proceeding. In the firefox' windows there is shown an "Internal server error 500". [...] [Mon Oct 22 09:43:13 2018] -e: BEGIN failed--compilation aborted at /usr/local/otrs/Kernel/System/XML/Simple.pm line 14. [Mon Oct 22 09:43:13 2018] -e: Compilation failed in require at /usr/local/otrs/Kernel/System/ObjectManager.pm line 254. [Mon Oct 22 09:43:13 2018] -e: at /usr/local/otrs/Kernel/System/SysConfig/XML.pm line 129. [Mon Oct 22 09:43:13.314730 2018] [:error] [pid 2491:tid 35058361088] Kernel::System::XML::Simple could not be loaded: Can't locate XML/LibXML/Simple.pm in @INC (you may need to install the XML::LibXML::Simp= le module) (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/l= ocal /usr/local/sbin/../../Custom /usr/local/sbin/../../Kernel/cpan-lib /usr/local/sbin/../.. /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/site_perl/mach/5.26 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.26/mach /usr/local/lib/perl5/5.26) at /usr/local/otrs/Kernel/System/XML/Simple.pm l= ine 14.\nBEGIN failed--compilation aborted at /usr/local/otrs/Kernel/System/XML/Simple.pm line 14.\nCompilation failed in require at /usr/local/otrs/Kernel/System/ObjectManager.pm line 254.\n at /usr/local/otrs/Kernel/System/ObjectManager.pm line 636.\n\tKernel::System::ObjectManager::_DieWithError(Kernel::System::Object= Manager=3DHASH(0x82a6b15b8), "Error", "Kernel::System::XML::Simple could not be loaded: Can't locate"...) called at /usr/local/otrs/Kernel/System/ObjectManager.pm line 261\n\tKernel::System::ObjectManager::_ObjectBuild(Kernel::System::ObjectMa= nager=3DHASH(0x82a6b15b8), "Package", "Kernel::System::XML::Simple") called at /usr/local/otrs/Kernel/System/ObjectManager.pm line 200\n\tKernel::System::ObjectManager::Get(Kernel::System::ObjectManager=3DH= ASH(0x82a6b15b8), "Kernel::System::XML::Simple") called at /usr/local/otrs/Kernel/System/SysConfig/XML.pm line 129\n\tKernel::System::SysConfig::XML::SettingListParse(Kernel::System::Sys= Config::XML=3DHASH(0x82f6c52b8), "XMLInput", "\\x{a}