From owner-freebsd-advocacy Tue Sep 12 22:10:40 2000 Delivered-To: freebsd-advocacy@freebsd.org Received: from sanson.reyes.somos.net (freyes.static.inch.com [216.223.199.224]) by hub.freebsd.org (Postfix) with ESMTP id A910337B423; Tue, 12 Sep 2000 22:10:24 -0700 (PDT) Received: from tomasa (tomasa.reyes.somos.net [10.0.0.11]) by sanson.reyes.somos.net (8.9.3/8.9.3) with SMTP id BAA32808; Wed, 13 Sep 2000 01:01:02 -0400 (EDT) (envelope-from fran@reyes.somos.net) Message-Id: <200009130501.BAA32808@sanson.reyes.somos.net> From: "Francisco Reyes" To: "Kris Kennaway" Cc: "freebsd-advocacy@FreeBSD.ORG" Date: Wed, 13 Sep 2000 00:29:35 -0400 Reply-To: "Francisco Reyes" X-Mailer: PMMail 2000 Professional (2.10.2010) For Windows 98 (4.10.2222) In-Reply-To: MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit Subject: Handling of PRs Sender: owner-freebsd-advocacy@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.ORG On Tue, 12 Sep 2000 21:59:36 -0700 (PDT), Kris Kennaway wrote: >Moreover, checking PR 20939, to which I assume you refer, I think sheldon >was justified in closing it, because there's nothing which anyone can >realistically do based on the information you provided there ("it doesnt >boot"). I really wish someone could tell me what else I could have given so I can do better next time. The solution to my problem cost me $259. I had to buy a CDrom (ok so I could have bought a cheap one, but opted for a CD-RW). FreeBSD simply would not boot of the floppy. All I can think that can be given in a situation like this is: -Brand of floppy drive -OS version -Whether the machine boots of some other OS -Did the FreeBSD boot floppies boot on a different machine When a PR is closed by saying "you didn't give enough info" this doesn't teach the user what info he/she should have sent and more importantly does NOTHING to help the user. If we help/teach our users how to send better PRs we all benefit. We could even write a standard request for info sheet or put it somewhere on the FAQ/Handbook so people know what they need to provide. francisco Moderator of the Corporate BSD list http://www.egroups.com/group/BSD_Corporate To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-advocacy" in the body of the message