From owner-freebsd-isp@FreeBSD.ORG Mon Dec 8 20:35:44 2003 Return-Path: Delivered-To: freebsd-isp@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 6366D16A4CE for ; Mon, 8 Dec 2003 20:35:44 -0800 (PST) Received: from ns2.dreamlinks.net (ns2.dreamlinks.net [64.212.26.101]) by mx1.FreeBSD.org (Postfix) with ESMTP id 1FDD743D2B for ; Mon, 8 Dec 2003 20:35:41 -0800 (PST) (envelope-from info@dreamlinks.net) Received: from dlsvc ([64.212.20.249]) by ns2.dreamlinks.net (8.12.10/8.12.9) with ESMTP id hB94RlLC042211 for ; Mon, 8 Dec 2003 20:27:48 -0800 (PST) Message-Id: <200312090427.hB94RlLC042211@ns2.dreamlinks.net> From: "Customer Service" To: Date: Mon, 8 Dec 2003 20:35:31 -0800 Organization: Dreamlinks Internet MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft Office Outlook, Build 11.0.5510 In-Reply-To: <20031209022534.GB55723@DellBSD.inch.com> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Thread-Index: AcO9+rkDAxpQ+YdBSVyj+dvB2kfEuAADrgzg X-MailScanner-Information: SPAM & VIRUS PROTECTION PROVIDED BY DREAMLINKS INTERNET X-MailScanner: Found to be clean X-MailScanner-SpamCheck: not spam (whitelisted), SpamAssassin (score=-4.8, required 4, BAYES_00 -4.90, MISSING_OUTLOOK_NAME 0.10) Subject: RE: Billing System X-BeenThere: freebsd-isp@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: Internet Services Providers List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Tue, 09 Dec 2003 04:35:44 -0000 We tried Billmax and had nothing but problems and zero help from technical support. Stay away from this one unless you have an in-house SQL expert programmer for backend provisioning and never need support from the developer. Yes they offered installation support for 1000's of dollars but would not show us a working model and would not guarantee that the product would actually work on our servers. Also, stay clear of FREESIDE, the developer named IVAN who basically stole our $100.00 setup fee refused to refund our money when we discovered the program did not do what he claimed it would do. We filed a BBB complaint. OPTIGOLD ISP from digitalpoint solutions was the answer for us. http://www.optigold.com After much searching, we FINALLY found a billing program that does what we need it to do and is reasonably priced. Here are the main features and comparison with other products: http://www.digitalpoint.com/products/isp/compare.html Backend provisioning is a snap using SSH, https ,etc. This products actually comes with a printed manual. Server setup and import of our existing records took less than a day. Except for a few technical issues, the product has performed flawlessly for 2+ years and updates are free. They offer free tech support for the 1st 60 days and you can extend this with a support contract although we have found all the answers through the support forum. For a turnkey reasonably priced billing system OPTIGOLD is the way to. To support 10-100 thousand users and if your budget allows, the RODOPI and PLATYPUS products have had good reviews. http://www.rodopi.com/index.php?page=20201 http://www.boardtown.com/platypus/ Good Luck in your search! > -----Original Message----- > From: owner-freebsd-isp@freebsd.org [mailto:owner-freebsd-isp@freebsd.org] > On Behalf Of Scott Lambert > Sent: Monday, December 08, 2003 6:26 PM > To: freebsd-isp@freebsd.org > Subject: Re: Billing System > > On Mon, Dec 08, 2003 at 02:04:56PM -1000, George Fontaine wrote: > > I highly recommend you stay away from Billmax. They ripped me off for > > $10,000 and never delivered a working accounting system. They made also > > sorts of promises that they would convert our existing system > (quickbooks) > > and never delivered. That was over 3 years ago. > > And I had nothing but good experiences. > @freebsd.org"