Date: Fri, 25 Nov 2016 19:24:12 -0800 From: Patrick Mahan <mahan@mahan.org> To: freebsd@dreamchaser.org, FreeBSD Mailing List <freebsd-questions@freebsd.org> Subject: Re: Having trouble printing to my HP OJ Pro 8600 all-in-one Message-ID: <686b9894-f67c-d459-4a72-16df5641a887@mahan.org> In-Reply-To: <98dafc2e-0584-2521-d766-8fb3da449c2b@dreamchaser.org> References: <b63c46fd-b586-bab9-f053-13fbc2e515cc@mahan.org> <31b7b3c7-326f-87e2-2986-f06280057c46@dreamchaser.org> <bb10ba5e-7850-a87e-ba08-015911f7d679@mahan.org> <98dafc2e-0584-2521-d766-8fb3da449c2b@dreamchaser.org>
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On 11/25/16 6:40 PM, Gary Aitken wrote: > On 11/25/16 16:46, Patrick Mahan wrote: >> On 11/23/16 8:50 PM, Gary Aitken wrote: >>> On 11/22/16 21:22, Patrick Mahan wrote: >>>> All, >>>> >>>> System info: >>>> >>>> CPU: Intel I7 w/8 cpus @ 3.20 GHz >>>> MEM: 12 Gbytes >>>> HDD: 1 TB Seagate Barracuda (FreeBSD is on a 500G partition) >>>> OS: FreeBSD 9.3-RELEASE-p21 >>>> >>>> I just update my binary packages (after much much pain) since they were >>>> so out of date. One of the items that seemed to drastically was CUPS. >>>> I had CUPS-2.0.1 and now have CUPS-2.2.1, but it seems I have lost all >>>> printing ability. I re-installed all available cups packages (except client, >>>> can't see where that exists) along with gutenprint and hplip. I see on >>>> the ports page that there a secondary package called hplip-plugins but >>>> pkg will not install it as it says it cannot find any package matching >>>> that name. >>>> >>>> Cups sees the printer, it seems up, but when I attempt to print a test >>>> page, I get the following error: >>>> >>>> Unable to print test page: >>>> >>>> Unsupported format "text/plain". >>>> >>>> Looking in /usr/local/etc/cups and I don't see any definition for >>>> "text/plain". Also, the cups filter in the .ppd for the printer >>>> is set to "application/vnd.cups-raster 0 hpcups", but I can find >>>> no definition of vnd.cups-raster nor hpcups. >>>> >>>> Tried googling and most of the solutions are targeted for Linux >>>> platforms and are packages that I no longer see in the ports tree. >>>> >>>> Any pointers, suggestions, how to's are appreciated. This has been >>>> the main print server in my office and a couple of colleagues with >>>> Apple devices (iPads, iPhones and Macbooks) depend on it for printing. >>> >>> I had a similar problem with my HP Officejet Pro 8500. >>> >>> All you should need to install is: >>> print/gutenprint-cups >>> will force install of: >>> print/cups >>> print/cups-filters >>> print/ghostscript9-agpl-base >>> print/gutenprint-base >>> You do not want any of the other cups packages >>> Installing gutenprint-cups should force installation of all of the >>> following that I have installed except the two hplip packages, >>> which I don't think are needed: >>> >>> $ pkg info | egrep "cups|ghost|guten|hplip|fooma" >>> cups-2.2.1 Common UNIX Printing System >>> cups-filters-1.11.4 Additional backends, filters and other software for CUPS >>> foomatic-db-20161105 Database for integrating printer drivers with common spoolers >>> foomatic-db-engine-4.0.12_1,2 Foomatic database engine >>> foomatic-db-hpijs-1.4 Foomatic data for the HPIJS printer drivers >>> ghostscript9-agpl-base-9.16_5 Ghostscript 9.x PostScript interpreter, base part >>> gimp-gutenprint-5.2.10_3 GutenPrint Printer Driver >>> gutenprint-5.2.10 The "meta-port" for GutenPrint >>> gutenprint-base-5.2.10_2 GutenPrint Printer Driver >>> gutenprint-cups-5.2.10_3 GutenPrint Printer Driver >>> gutenprint-foomatic-5.2.10_2 GutenPrint Printer Driver >>> hplip-3.16.10 Drivers and utilities for HP Printers and All-in-One devices >>> hplip-plugin-3.16.10 Binary plugin for some HP Printers and All-in-One devices >>> >>> Note that it's hplip-plugin, not plugins >>> However, I'm pretty sure hplip and hplip-plugin are not needed; >>> I meant to remove them but haven't done it yet. >>> >>> Look in /var/log/cups/error_log and tell us what you see. >> >> Thanks for the info, I checked and see that I'm missing >> 'foomatic-db-engine-4.0.12_1,2', 'gimp-gutenprint-5.2.10_3' and >> 'gutenprint-foomatic-5.2.10_2'. >> >> I have added them to my installation: >> >> mahan@gypsy-new-~ 1 > pkg info | egrep "cups|ghost|guten|hplip|fooma" >> cups-2.2.1 Common UNIX Printing System >> cups-filters-1.11.4 Additional backends, filters and other software >> for CUPS >> cups-pdf-2.6.1_4 Virtual printer for CUPS to produce PDF files >> foomatic-db-20161105 Database for integrating printer drivers with >> common spoolers >> foomatic-db-engine-4.0.12_1,2 Foomatic database engine >> foomatic-db-hpijs-1.4 Foomatic data for the HPIJS printer drivers >> ghostscript9-agpl-base-9.16_5 Ghostscript 9.x PostScript interpreter, base part >> ghostscript9-agpl-x11-9.16_2 Ghostscript 9.x PostScript interpreter, X11 support >> gimp-gutenprint-5.2.10_3 GutenPrint Printer Driver >> gnome-cups-manager-0.31_16,1 Administration tool for cups >> gutenprint-base-5.2.10_2 GutenPrint Printer Driver >> gutenprint-cups-5.2.10_3 GutenPrint Printer Driver >> gutenprint-foomatic-5.2.10_2 GutenPrint Printer Driver >> hplip-3.16.10 Drivers and utilities for HP Printers and >> All-in-One devices >> hplip-plugin-3.16.10 Binary plugin for some HP Printers and All-in-One >> devices >> libgnomecups-0.2.3_8,1 Support library for gnome cups administration >> >> I have removed and re-added it to my CUPS configuration: >> >> mahan@gypsy-new# cat /usr/local/etc/cups/printers.conf >> # Printer configuration file for CUPS v2.2.1 >> # Written by cupsd on 2016-11-25 14:20 >> # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING >> <Printer OJ8600AIO> >> UUID urn:uuid:40474287-5516-3bd7-40c5-7420204f6abe >> Info HP OfficeJet Pro 8600 All-in-One >> Location Downstairs in Patrick's office >> MakeModel HP Officejet Pro 8600, hpcups 3.14.4 >> DeviceURI socket://oj8600aio.mahan.org >> State Idle >> StateTime 1480112417 >> ConfigTime 1480112426 >> Type 36892 >> Accepting Yes >> Shared Yes >> JobSheets none none >> QuotaPeriod 0 >> PageLimit 0 >> KLimit 0 >> OpPolicy default >> ErrorPolicy stop-printer >> </Printer> > > I doubt if this has anything to do with it, but one thing that's > different: > > My printer is hanging on the local network and I have it set up using > AppSocket/HP JetDirect and not http; as a result its device uri is: > DeviceURI socket://w.x.y.z:9100 Huh? It says for the DeviceURI socket://oj8600aio.mahan.org. That's JetDirect, and how I have always configured it. > That protocol works for both my epson and hp. > Yours appears to be set up using IPP via http? Nope, see the DeviceURI above. > I don't know how well that works and have no experience in terms of how > the protocol affects the filters activated in the pipeline. > > The "Type" entry is also different; yours is 36892 and mine is 8425500. > I have no idea what that means, unfortunately. May be related to the > connection type. > >> But when I attempt to print I get >> >> mahan@gypsy-new-~ 5> /usr/local/bin/lpr-cups -POJ8600AIO ~/.emacs >> /usr/local/bin/lpr-cups: Unsupported document-format "text/plain" >> >> But I see that in /usr/local/share/cups/mime/*.types I find: >> >> mahan@gypsy-new-~ 6 > grep "text/plain" /usr/local/share/cups/mime/*.types >> /usr/local/share/cups/mime/mime.types:text/plain txt >> printable(0,1024) >> >> But I'm getting nothing but failures. >> >> Looking at /var/log/cups/error_log does show the following (snipped from the full >> log): >> >> D [25/Nov/2016:15:04:50 -0800] Send-Document ipp://localhost:631/printers/OJ8600AIO >> D [25/Nov/2016:15:04:50 -0800] cupsdIsAuthorized: requesting-user-name="mahan" >> D [25/Nov/2016:15:04:50 -0800] [Job 238] Auto-typing file... >> D [25/Nov/2016:15:04:50 -0800] [Job 238] Request file type is text/plain. >> D [25/Nov/2016:15:04:50 -0800] Send-Document >> client-error-document-format-not-supported: Unsupported document-format >> \"text/plain\". >> E [25/Nov/2016:15:04:50 -0800] [Client 473] Returning IPP >> client-error-document-format-not-supported for Send-Document >> (ipp://localhost:631/printers/OJ8600AIO) from localhost >> D [25/Nov/2016:15:04:50 -0800] [Client 473] Content-Length: 166 >> D [25/Nov/2016:15:04:50 -0800] [Client 473] cupsdSendHeader: code=200, >> type="application/ipp", auth_type=0 >> >> >> So it is saying that this is not supported. The question is why? > > I think I saw the unsupported text/plain once when the filter pipeline > wasn't set up right, because I didn't have the foomatic-filters installed; > but you have those. But it seems more likely it is the following: > > It may be working off of an old printer description. > If you connect to cups in a browser, > localhost:631 > and click on "Printers", then click on your HP printer, > what does it say for the Driver? > Mine says > Driver: HP Officejet Pro 8500 a909g, hpcups 3.16.10 (color, 2-sided printing) > As I recall when I had the text/plain problem the driver was something > left over from my cups 2.0 version. > The versions I see for an 8600 are: > HP Officejet Pro 8600, hpcups 3.16.10 (en) > and similar for the 8610,20,30,40,60 > Mine says Driver: HP Officejet Pro 8600, hpcups 3.14.4 (color, 2-sided printing) And again, it's JetDirect: Connection: socket://oj8600aio.mahan.org > What is the date on your /usr/local/etc/cups/ppd/*.ppd file for the printer? mahan@gypsy-new# cd /usr/local/etc/cups/ppd; ls -l *.ppd total 56 -rw-r----- 1 root cups 28314 Nov 25 14:20 OJ8600AIO.ppd -rw-r----- 1 root cups 28314 Nov 25 14:20 OJ8600AIO.ppd.O > If it is earlier than your cups 2.2.1 original installation, it is probably > an old ppd file from cups 2.0 and you will have to modify the printer via > the cups http interface to reset the printer model. It generates the ppd > file on the fly when you set the tmodel in the management web page. > > Most of that is shots in the dark, sorry I don't know enough to be more > specific. > Neither do I. I think you may have a partial idea when you mentioned the filter pipeline. Hopefully, somebody more familiar with the CUPS internals may speak up with a suggestion. But I have debug logging enable and am not seeing anything useful in the error_log. Unfortunately, I don't have a lot of time to debug this with my other duties. Thanks, Patrick
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