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Date: Sat, 12 Feb 2005 11:01:27 +0100
From: Anthony Atkielski <atkielski.anthony@wanadoo.fr>
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Subject: Re: Instead of freebsd.com, why not...
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Paul Mather writes:

> The operating system is one thing; a certain level support is another.
> That's Free/Open Source software for you.

Yes.  And it's one of the factors that makes the open-source movement
highly self-limiting.  I don't know of any way around it.  But that's
why I'd only recommend open-source solutions for mission-critical
functions if an organization already has all the expertise it needs to
support those solutions in-house and on site ... because if something
goes down, that's the only serious support that will be available.  In
many situations, a limited level of support is tolerable, but not for
key and mission-critical production use.

-- 
Anthony