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To: Gary Roberts <gary@wcs.uq.oz.au>
cc: hsu@freefall.cdrom.com (Jeffrey Hsu), hackers@FreeBSD.org
Subject: Re: Gating hackers into the newsgroups 
In-reply-to: Your message of "Tue, 25 Apr 95 13:49:07 +1000."
             <9504250349.AA15765@wcs.uq.edu.au> 
Date: Mon, 24 Apr 1995 21:46:09 -0700
Message-ID: <12925.798785169@freefall.cdrom.com>
From: "Jordan K. Hubbard" <jkh@freefall.cdrom.com>
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> What I'm trying to do is in *addition* to the FAQ mechanism.  Others
> working on FAQs aren't going to be affected by what I'm attempting.

Except that you'll be an excellent source for raw material.. :-)  See my
other posting.

> My perception (correct me if I'm wrong) is that many people don't take
> the trouble to read FAQs, READMEs, INSTALL_NOTES, etc and just blaze
> away with questions anyway which swamp the developers.  They do send

You're not wrong...

> e-mail or post to newsgroups so I imagine they would be mightily
> impressed to receive personalised assistance from a dedicated helper.

You're right...

> Hopefully, the *committed* user base thereby grows and the whole
> process eventually snowballs -- and we catch up and surpass Linux :->.

You're dreaming...  But it's a nice dream. :-)

> Yeah, but as they say "Nothing engenders brand loyalty more than good,
> old-fashioned, personalised service".

That's tellin' em, Gary!  Sic' em!  Go get 'em!  :-) :-)

						Jordan