From owner-freebsd-questions@freebsd.org Sun Oct 23 11:53:39 2016 Return-Path: Delivered-To: freebsd-questions@mailman.ysv.freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [IPv6:2001:1900:2254:206a::19:1]) by mailman.ysv.freebsd.org (Postfix) with ESMTP id 70FCDC1EB4E for ; Sun, 23 Oct 2016 11:53:39 +0000 (UTC) (envelope-from freebsd@edvax.de) Received: from mx01.qsc.de (mx01.qsc.de [213.148.129.14]) (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)) (Client did not present a certificate) by mx1.freebsd.org (Postfix) with ESMTPS id 04313B0B for ; Sun, 23 Oct 2016 11:53:38 +0000 (UTC) (envelope-from freebsd@edvax.de) Received: from r56.edvax.de (port-92-195-117-205.dynamic.qsc.de [92.195.117.205]) (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)) (No client certificate requested) by mx01.qsc.de (Postfix) with ESMTPS id 6DC703CDC0 for ; Sun, 23 Oct 2016 13:53:35 +0200 (CEST) Received: from r56.edvax.de (localhost [127.0.0.1]) by r56.edvax.de (8.14.5/8.14.5) with SMTP id u9NBrYgI002047 for ; Sun, 23 Oct 2016 13:53:34 +0200 (CEST) (envelope-from freebsd@edvax.de) Date: Sun, 23 Oct 2016 13:53:34 +0200 From: Polytropon To: "freebsd-questions@freebsd.org" Subject: Re: Is it time to retire the scanner ? Message-Id: <20161023135334.d11fd376.freebsd@edvax.de> In-Reply-To: References: <20161022224754.162d0870.freebsd@edvax.de> <20161023004100.33fc999a.freebsd@edvax.de> Reply-To: Polytropon Organization: EDVAX X-Mailer: Sylpheed 3.1.1 (GTK+ 2.24.5; i386-portbld-freebsd8.2) Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.23 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sun, 23 Oct 2016 11:53:39 -0000 On Sun, 23 Oct 2016 08:47:25 +0000, Gerard Seibert wrote: > On Sun, 23 Oct 2016 00:41:00 +0200, Polytropon stated: > > > Few months ago, I met a HP Laserjet 4000 which "Windows 10" did > > not support anymore (and couldn't even detect it). There is no > > support from HP anymore, and the built-in drivers don't work > > (print jobs just disappear). Solution: HP universal PCL driver, > > much slower, but works. :-) > > I just did a 2 second search and found this. > > http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-print-drivers-for-hp-laserjet-4000/4e9e0b45-6c2d-4753-ba52-755eb1bcc691 > > The clue here seems to be by your own admission that it "couldn't even > detect it". Nonsense. The printer in question is _networked_ and can be accessed from various Linux and BSD systems, as well as from a "Windows Vista" and a "Windows 7" laptop. I'm not talking about a parallel printer (which, by the way, can be easily configured in CUPS and works almost out of the box). > I don't like or use HP products, and have no direct access to the model > you named. You might want to investigate further why your printer is > not being detected, etcetera. The printer, as I said, is networked. "Windows 10" tries to detect it two or three times (requires several minutes expensive time!) with no result. From the list of generally available drivers, you cannot chose a Laserjet 4000 because it's not on the list anymore. You need to manually locate and download the HP universal PCL driver from the HP support website. In order to enter the IP (which is known), you need to click through many dialog windows until you reach the one that looks like it comes from "Windows '95" where you can manually configure the TCP/IP properties of the printer. As soon as you got _that_ running, the printer will work as expected. So why support something fairly standard (PS and PCL) when you can force people to waste time? ;-) The whole procedure requires manual searching, reading (!) and also downloading, lots of handholding and waiting time - valuable time which the customer also has to pay for. It's not always easy to explain that... and even worse, users cannot do this "jumping through hoops" on their own, especially when they only speak german. Thanks to that "user friendly"-ness, my job will be safe for a loooong time. :-) On FreeBSD, getting that printer to work in CUPS requires no big efforts, you don't even need the PPD file. You even don't _need_ to use CUPS as you can print PS directly to the printer - no driver needed, only a printer spooler. And this hasn't changed in 10 years... -- Polytropon Magdeburg, Germany Happy FreeBSD user since 4.0 Andra moi ennepe, Mousa, ...