Date: Tue, 30 Jan 1996 14:00:06 +1030 (CST) From: Michael Smith <msmith@atrad.adelaide.edu.au> To: terry@lambert.org (Terry Lambert) Cc: msmith@atrad.adelaide.edu.au, terry@lambert.org, hsu@clinet.fi, hm@altona.hamburg.com, freebsd-hackers@FreeBSD.ORG Subject: Re: Multi-Port Async Cards Message-ID: <199601300330.OAA13049@genesis.atrad.adelaide.edu.au> In-Reply-To: <199601300255.TAA05407@phaeton.artisoft.com> from "Terry Lambert" at Jan 29, 96 07:55:48 pm
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Terry Lambert stands accused of saying: > > This doesn't help if your system dies from another fault (eg. locked > > hardware). > > I submit that if you have this happen, you *want* a phone call. Yes. You probably _don't_ want several hundred. > > USERS. Count yourself _fortunate_ that you don't have to deal with them. > > I've had to deal with them -- are you, indeed, claiming LD charges? No, I'm talking about lunatics that want to call you and complain that you've just cost them $0.25 for a call that YOUR SYSTEM DIDN'T ANSWER and THEY WANT A REFUND and did you know that THIS IS NOT ACCEPTABLE... etc. Surprisingly, if your modems don't pick up the call, these calls seem to be far fewer. Perhaps because the abovementioned lunatics are off complaining to the phone company. > So you'll fix the "answers phone but no one there" problem by substituting > the "doesn't answer phone" problem. As I said, this is observed behaviour here. Users seem to accept that if the call isn't answered, something is wrong, and they go away and come back later. If the call is answered, but nothing happens after that, they go spastic. I'm not claiming to understand why, merely observing that this is what appears to happen. > How do you fix the "doesn't answer phone" problem? By fixing the hardware. Not answering the phone merely leaves you with a lower stress quotient; that's all. > Terry Lambert -- ]] Mike Smith, Software Engineer msmith@atrad.adelaide.edu.au [[ ]] Genesis Software genesis@atrad.adelaide.edu.au [[ ]] High-speed data acquisition and (GSM mobile) 0411-222-496 [[ ]] realtime instrument control (ph/fax) +61-8-267-3039 [[ ]] "wherever you go, there you are" - Buckaroo Banzai [[
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