From owner-freebsd-isp Mon Apr 20 15:07:27 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id PAA05618 for freebsd-isp-outgoing; Mon, 20 Apr 1998 15:07:27 -0700 (PDT) (envelope-from owner-freebsd-isp@FreeBSD.ORG) Received: from wopr.inetu.net (wopr.inetu.net [207.18.13.3]) by hub.freebsd.org (8.8.8/8.8.8) with ESMTP id WAA05606 for ; Mon, 20 Apr 1998 22:07:23 GMT (envelope-from dev@wopr.inetu.net) Received: from localhost (dev@localhost) by wopr.inetu.net (8.8.5/8.8.5) with SMTP id SAA02778 for ; Mon, 20 Apr 1998 18:18:51 -0400 (EDT) Date: Mon, 20 Apr 1998 18:18:51 -0400 (EDT) From: Dev To: isp@FreeBSD.ORG Subject: Customer Service Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org To Whom It May Concern, This may be a bit off topic, but I am sure it applies to a lot of us :-) We just hired a computer science student to do customer service/support/basic admin stuff. So long, a lot of us original unix geeks have been doing customer support/service, but we have become too busy with development. I have hired a computer science student to do customer service/support, but find he lacks a lot of freebsd/admin expierience. Does anyone have some good books/url's for info to bring him up to speed? Issues would be: - dns - sendmail problems - apache stronghold - frontpage problems (I emphasize problems :-) - general user questions - general freebsd admin stuff. Any help would be greatly appreciated in our attempt to continue to offer excellent support. Thanks in advance, Dev Dev Chanchani - INetU, Inc.(tm) - http://www.INetU.net Electronic commerce - Web development - Web hosting dev@INetU.net - Phone: (610) 266-7441 To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message