From owner-freebsd-questions Mon Oct 1 4:53:37 2001 Delivered-To: freebsd-questions@freebsd.org Received: from clientmail.realtime.co.uk (simian.ehsrealtime.com [213.52.146.137]) by hub.freebsd.org (Postfix) with ESMTP id ECC0637B403 for ; Mon, 1 Oct 2001 04:53:33 -0700 (PDT) Received: from pan.ehsrealtime.com ([213.52.146.196]) by clientmail.realtime.co.uk with esmtp (Exim 3.20 #1) id 15o1dc-0007p2-01 for freebsd-questions@freebsd.org; Mon, 01 Oct 2001 12:53:32 +0100 Received: from waynep by pan.ehsrealtime.com with local (Exim 3.22 #1) id 15o1cH-0000Xl-00 for freebsd-questions@freebsd.org; Mon, 01 Oct 2001 12:52:09 +0100 From: Wayne Pascoe To: freebsd-questions@freebsd.org Subject: Job Tracking systems Reply-To: wayne.pascoe@ehsrealtime.com Date: 01 Oct 2001 12:52:09 +0100 Message-ID: <86adzbk26u.fsf@pan.ehsrealtime.com> Lines: 28 User-Agent: Gnus/5.0808 (Gnus v5.8.8) XEmacs/21.1 (Cuyahoga Valley) MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Hi all, I'm looking for a jobtracking / collaboration tool. I've looked at MoT and I currently use Keystone, but I've found both of these lacking in some areas. Keystone in particular falls down in the e-mailing of tickets into the system and the way it handles attachments seems to slow the system down when you have a couple of them. Can anyone reccommend either a Free or a commercial tool that might be able to replace keystone, but with better e-mail integration, easier to configure ACL's (so that clients can only see their own tickets) and better reporting. Some of the things I need are : Resource booking requests Current resource allocation Total time assigned by resource to project Any assistance / advice would be appreciated. Thanks, -- Wayne Pascoe Things fall apart; the center cannot hold; Mere anarchy is loosed upon the world. - Yeats To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message