Date: Mon, 16 Sep 2002 12:29:01 +0200 From: "Anthony Atkielski" <anthony@freebie.atkielski.com> To: "Giorgos Keramidas" <keramida@ceid.upatras.gr>, "FreeBSD Questions" <freebsd-questions@freebsd.org> Subject: Re: Windows as opposed to Other OS's Message-ID: <021901c25d6b$e46540c0$0a00000a@atkielski.com> References: <Pine.LNX.4.44.0209112012550.1224-100000@janeway.vonbek.dhs.org> <007301c25b88$b9083d40$32040101@hume> <00ff01c25bc8$004c1c50$0a00000a@atkielski.com> <20020915010429.GA15368@labs.gr> <000601c25c59$c481c980$0a00000a@atkielski.com> <20020915145334.GA13052@labs.gr>
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Giorgos writes: > They are switching. Only, not in a single day. Not even in a single decade, it seems. There is no mass exodus from Windows on the desktop. > They are not asking for help that is related to > the way things are done. They are hitting the > limitations of the system and complaining :-) About 95% of support calls arise from not understanding the product, not from any actual problem with the software. Technical support people typically spend a lot more time teaching than fixing. > I am talking about "usage instructions and an > understanding of the capabilities and fitness of > the tool for any given purpose" more than > an understanding of the inner workings of the > tool. Even that should not be necessary. Unfortunately, with all existing operating systems, it is; but Windows has the second-least stringest requirements in this domain (I'd put the Mac in first place, although the difference is small). > I am sure you are aware of the horrendous > limitations of the telnet client that is shipped > with Windows versions--all of them. The total > lack of an SSH client in all Windows versions, > is also indicative of the way Microsoft wants > you to work. It has nothing to do with the way Microsoft wants you to work, and a great deal to do with the fact that 99.99% of all Windows users will never, ever have a need for a telnet or SSH client. > I have to admit that there are efforts aimed > at providing IPsec functionality in the Telnet > clients of modern Windows versions, but even that > is not 100% compatible with IPv6 and IPsec standards. Who cares? People are running Word, Outlook Express, and games on their Windows machines ... not telnet clients. > This sort of limitation is what I am talking about. And you are only proving my point by mentioning it. Only a computer geek would care about any of this. > The sort that requires a person who does support > for Windows to constantly reply with "dig deeper > in your pockets, and buy FooTerm software to do your > daily work". I supported Windows for years. I never once got any question about telnet ... never once. > This won't happen. Yes it will. It's just a matter of time. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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