From owner-freebsd-chat Mon Jan 20 08:57:02 1997 Return-Path: Received: (from root@localhost) by freefall.freebsd.org (8.8.4/8.8.4) id IAA11425 for chat-outgoing; Mon, 20 Jan 1997 08:57:02 -0800 (PST) Received: from dns.pinpt.com (dns.pinpt.com [205.179.195.1]) by freefall.freebsd.org (8.8.4/8.8.4) with SMTP id IAA11420 for ; Mon, 20 Jan 1997 08:57:00 -0800 (PST) Received: from journeyman (gatemaster.pinpt.com [205.179.195.65]) by dns.pinpt.com (8.6.12/8.6.12) with SMTP id IAA11354; Mon, 20 Jan 1997 08:56:02 -0800 Date: Mon, 20 Jan 97 08:55:57 Pacific Standard Time From: "Sean J. Schluntz" Subject: Re: FreeBSD into larget corp. environment? To: Snob Art Genre Cc: chat@freebsd.org X-Mailer: Chameleon ATX 6.0, Standards Based IntraNet Solutions, NetManage Inc. X-Priority: 3 (Normal) References: Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-chat@freebsd.org X-Loop: FreeBSD.org Precedence: bulk > > If they don't know the resolution they can bring someone else in as well. > > There are many other things you could do to stream line it all and such. > > > > So in other words, the customer sends a recursive problem-resolution > request to the first-level tech, who can then look up and send > non-recursive requests to any more advanced users who are authoritative > for that type of problem. > > Reminds me of something, I can't think what. :) PTH!!! ;) -Sean ---------------------------------------------------------------------- Sean J. Schluntz Manager, Support Services ph. 408.997.6900 x222 PinPoint Software Corporation fx. 408.323.2300 6155 Almaden Expressway, Suite 100 San Jose, CA. 95120 http://www.pinpt.com/ Local Time Sent: 01/20/97 08:55:57 ----------------------------------------------------------------------