From owner-freebsd-bugs  Fri Sep 17  2:59:33 1999
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From: Sheldon Hearn <sheldonh@uunet.co.za>
To: billf@FreeBSD.ORG
Cc: freebsd-bugs@FreeBSD.ORG
Subject: Re: misc/13783: socks and log 
In-reply-to: Your message of "Thu, 16 Sep 1999 16:01:09 MST."
             <199909162301.QAA25799@freefall.freebsd.org> 
Date: Fri, 17 Sep 1999 11:59:21 +0200
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> Second, PRs are not the place to ask questions, they are where bug reports
> are filed. Use questions@FreeBSD.org

Really? If that's true, then we're really shooting ourselves in the foot
by putting the send-pr link on our support page. :-)

http://www.freebsd.org/:

The side-bar has a support section. I need online help, so I click on "Web
Resources".

I scroll down the page and find out that you can actually report
problems via a web form! Cool! I click on the "Submit a Problem Report"
button and off I go.

Nowhere does the page explain that "I can't get my mouse to work" is not
a "problem report". While you and I agree on what a PR should be, you
should realize that our shared understanding is not the one that
standard English interpretation leads newbies to.

I've been wanting to get this off my chest for a while, which is why I'm
not going to say anything about your "Finally, please try and be both
realistic and professional when filing bug reports."  :-)

Ciao,
Sheldon.


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