From owner-freebsd-isp Tue Jan 25 16: 0:49 2000 Delivered-To: freebsd-isp@freebsd.org Received: from noop.colo.erols.net (noop.colo.erols.net [207.96.1.150]) by hub.freebsd.org (Postfix) with ESMTP id 3826B152EA for ; Tue, 25 Jan 2000 16:00:46 -0800 (PST) (envelope-from gjp@in-addr.com) Received: from localhost ([127.0.0.1] helo=in-addr.com) by noop.colo.erols.net with esmtp (Exim 3.12 #1) id 12DFt0-0009TV-00; Tue, 25 Jan 2000 19:00:38 -0500 To: Roger Marquis Cc: freebsd-isp@FreeBSD.ORG From: Gary Palmer Subject: Re: Infortrend RAID / Extending FBSD filesystem? In-Reply-To: Message from Roger Marquis of "Sun, 16 Jan 2000 13:31:10 PST." Date: Tue, 25 Jan 2000 19:00:38 -0500 Message-ID: <36424.948844838@in-addr.com> Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org Roger Marquis wrote in message ID : > Do they bundle a year's worth of hardware and software support, > including warranty? MetaStor includes next day replacement of faulty parts, and support contracts up to and including 2 hour onsite for extra, just like Sun. > Support has always been one of Sun's strong suites. The last time I > had a bad GBIC, one of the early Vixels, they had a hardware > engineer there within a couple of hours. That was on contract. > Warranty support would have cross-shipped a replacement part > next-day. That wasn't part of the regular cost of the unit though. 2 hour onsite is *very* expensive, and Suns normal service is sending a replacement, and I don't think its next day either. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message