From owner-freebsd-questions@FreeBSD.ORG Mon Jul 7 13:50:55 2003 Return-Path: Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id CFD3A37B401 for ; Mon, 7 Jul 2003 13:50:55 -0700 (PDT) Received: from cobalt.4gl.com (cobalt.4gl.com [66.212.110.1]) by mx1.FreeBSD.org (Postfix) with ESMTP id 2931C43FB1 for ; Mon, 7 Jul 2003 13:50:53 -0700 (PDT) (envelope-from mbettinger@championelevators.com) Received: from helpdesk.championelevators.com (node-97-98.4gl.com [66.212.97.98] (may be forged)) by cobalt.4gl.com (8.9.3/8.9.3) with ESMTP id QAA22786; Mon, 7 Jul 2003 16:09:31 -0500 From: Matthew Bettinger Organization: Champion Elevators, inc. To: "admin" , freebsd-questions@freebsd.org Date: Mon, 7 Jul 2003 15:50:34 -0500 User-Agent: KMail/1.5.1 References: <20030707204703.M98999@enabled.com> In-Reply-To: <20030707204703.M98999@enabled.com> MIME-Version: 1.0 Content-Disposition: inline Message-Id: <200307071550.01407.mbettinger@championelevators.com> Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit Subject: Re: customer support ticket and tracking software X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list Reply-To: mbettinger@championelevators.com List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 07 Jul 2003 20:50:56 -0000 On Monday 07 July 2003 03:47 pm, admin wrote: > can somebody recommend customer support tracking software - giving > each support email and Phone call a case number and allowing multiple > users to track and add to the progress of a support issue. > > any ideas here? google RT , PerlDesk, OneorZero -- Matthew Bettinger System Administrator Champion Elevators, Inc. Houston, Texas 77061 713.640.8500