From owner-freebsd-mobile@FreeBSD.ORG Sun Nov 30 22:34:52 2003 Return-Path: Delivered-To: freebsd-mobile@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 7BBD616A4CE for ; Sun, 30 Nov 2003 22:34:52 -0800 (PST) Received: from vici.ucdavis.edu (vici.ucdavis.edu [169.237.105.41]) by mx1.FreeBSD.org (Postfix) with ESMTP id 787A543FAF for ; Sun, 30 Nov 2003 22:34:49 -0800 (PST) (envelope-from rskehr@ucdavis.edu) Received: from localhost (localhost [127.0.0.1])hB16YmP9006915; Sun, 30 Nov 2003 22:34:48 -0800 (PST) From: Robert Kehr X-X-Sender: bkehr@vici.ucdavis.edu To: Jason Goddard In-Reply-To: Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII cc: freebsd-mobile@freebsd.org Subject: Re: DELL COMPUTERS X-BeenThere: freebsd-mobile@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: Mobile computing with FreeBSD List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Date: Mon, 01 Dec 2003 06:34:52 -0000 X-Original-Date: Sun, 30 Nov 2003 22:34:48 -0800 (PST) X-List-Received-Date: Mon, 01 Dec 2003 06:34:52 -0000 A quick FYI, that DELL has been working for several months on pulling phone support for Latitude and OptiPlex back to the US. I don't work for them...I just use their computers. Bob On Sat, 29 Nov 2003, Jason Goddard wrote: > Hello every body... > > I can sincerely understand anyones venom for DELL support policy. Though > business is just that business. > I worked for DELL for more than a year in their MAC/PAI major accounts > support department. I was considered > a Senior Portables Phone Support Technician. Depending on when you called, > you might not have reached a dell employee. I was layed > off twice and rehired once. I also would never take another job with them. > They have pretty much closed > their support services in Round Rock at 1 Dell way. Now you get someone in > india who really can resolve > your issues. I will never buy a DELL for that simple fact. Dell is acting > many other companies are and > stripping American jobs to make more money...hurting customers in the > process. Business Ethics is not > a major concern these days in big business. > > Just so everyone here understands this most of the DELL technicians while > I was there that were not > just there to collect a paycheck used FreeBSD, REDHAT, SuSE, Slackware, > OpenBSD,NetBSD at home and could have helped > anyone with OS problems in those regards. BUT! DELL made it impossible > through there policy and the fact that they > recorded ALL phone calls to support and managers listened in regularly to > calls. I also had to have a back ground > check and sign an NDA prior to be hired on. Which means they can still sue > me if they want to if I disclose anything > that could hurt them. > > I want everyone here to understand that I niether agree with DELL policy > nor do I mind anyone DELL bashing. > I just wanted some of you to understand that alot of US.DELL > technicians(and former DELL technicians) understand > the OS but had their hands tied by DELL and its policies. I myself am > certified as a sysetm administrator on > windows,linux,and unix as well as being a certified DBA. Though I was the > a rare thing at DELL. > > I will also say this...a good HELL support technician knows how to > separate the hardware for testing purposes > and make the correct call...I never had a problem...then again...thats > just me... > > Anyone who needs help with a DELL computer or needs to know what to say > to get proper help from HELL tech support > feel free to drop me a line and I will do my best to get you on the right > foot...unless your a lefty...then the left > foot it will be. > > > Sicerely, > > > Jason Goddard > > jasongoddard@charter.net > > _______________________________________________ > freebsd-mobile@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-mobile > To unsubscribe, send any mail to "freebsd-mobile-unsubscribe@freebsd.org" > --------- "Turning your computer off isn't really a security measure unless it remains in that state permanently." -Robert S. Kehr