Date: Mon, 15 May 2000 16:23:25 -0700 From: "David M. White" <dmwhite@u.washington.edu> To: president@juno.com Cc: info@nrwpr.com, freebsd-questions@FreeBSD.ORG, mediarelations@globalcenter.net, barrs@perkinscoie.com, info@kana.com, projectfeedback@yahoo.com, perrinsaxe@earthlink.net Subject: Why Juno is the worst email provider in America Message-ID: <392086ED.37BA2A72@u.washington.edu>
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Juno President: I have been trying to discontinue my Juno service for the last half hour. As a person who works for a living, I have been calling from work since you are an internet provider that does not allow a person to manage his/her account via the internet. I have been trying to disconnect my Juno service. I had to call Juno three times to be connected to a human being. The first two times, after lengthy hold sessions, I was disconnected. On the third try I was connected to a young man so poorly trained that he was having trouble reading his prompt card. I gave him my Juno email address. He did not ask me my name, he read it back to me. He did not ask me my phone number, he read it back to me. He then asked me for my credit card number and expiration date. Oddly enough, I do not carry credit cards on my person on a daily basis for safety reasons. He refused to cancel my account with me reading him my credit card number. I explained that I was calling from work. He said no. I asked to speak to a Juno supervisory person. He said no. I asked again, and he said no. I demanded to talk to a supervisory person. He said that there was no one there who would talk to me unless I read him my credit card number. I again demanded that he let me talk to a supervisor. He refused adding that he had now told me no FIVE times, that he would not tell me again, and that he was going to disconnect me unless I read him my credit card number. I asked him if he had any idea what kind of image a company like Juno was creating when it's bottom rung telephone operators refused to let customer talk to supervisory personnel on demand. He said he did not care. I asked him if he had any idea how many people would be told about this encounter with Juno. He said he did not care and that unless I could read him my credit card number immediately that he would be forced to disconnect me. I then asked who I needed to talk to in order to voice a formal complain. He said that it would in fact be him, but that Juno could not accept a formal complaint unless I read him my credit card number to verify my identity. I am copying this email to my attorney, to the customer service departments of every major email provider in the country, to every email address I know both at work and personally, and I am adding to my website as well as to my weekly mailing which is in excess of 10,000 recipients. I am also letting you know that if this account is not closed within 24 hours, you will face legal action. Sincerely, David M. White - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - David M. White / Academic Programs Coordinator Department of Pathology / Box 357470 University of Washington / Seattle WA 98195-7470 Phone: (206) 543-0269 / FAX: (206) 543-3644 dmwhite@u.washington.edu radiusforms@yahoo.com - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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