From owner-freebsd-chat Mon Jan 20 09:16:10 1997 Return-Path: Received: (from root@localhost) by freefall.freebsd.org (8.8.4/8.8.4) id JAA12633 for chat-outgoing; Mon, 20 Jan 1997 09:16:10 -0800 (PST) Received: from dns.pinpt.com (dns.pinpt.com [205.179.195.1]) by freefall.freebsd.org (8.8.4/8.8.4) with SMTP id JAA12628 for ; Mon, 20 Jan 1997 09:16:07 -0800 (PST) Received: from journeyman (gatemaster.pinpt.com [205.179.195.65]) by dns.pinpt.com (8.6.12/8.6.12) with SMTP id JAA11530; Mon, 20 Jan 1997 09:15:09 -0800 Date: Mon, 20 Jan 97 09:13:31 Pacific Standard Time From: "Sean J. Schluntz" Subject: Re: FreeBSD into larget corp. environment? To: jkh@time.cdrom.com, Joel Ray Holveck Cc: andrsn@andrsn.stanford.edu, chat@freebsd.org, hasty@rah.star-gate.com, msmith@atrad.adelaide.edu.au X-Mailer: Chameleon ATX 6.0, Standards Based IntraNet Solutions, NetManage Inc. X-Priority: 3 (Normal) References: <199701181729.MAA21775@kropotkin.gnu.ai.mit.edu> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-chat@freebsd.org X-Loop: FreeBSD.org Precedence: bulk > It depends on the level of user. For the level of user for whom we > need to provide paid tech support, a telephone contact is vital. I > currently work as a hacker and tech support for my company (not the > FSF), and the first few minutes of most of my tech calls are spent > trying to calm down the user into a rational state of mind and > reassure them that the sky is not falling. The most common type of > tech support is called `handholding' for a reason. > > Mind you, this is based on my experience at the college help desk and > my current company, which is aimed at small non-computer-literate > businesses. Most people running FreeBSD will probably have a certain > amount of computer experience and are beyond being scared of the > computer. (I say that, then think about a lot of the new Linux > crowd... hmmm...) At my company we help a large number of different types of customers, from very computer literate to someone who still thinks the CD-ROM is a cup holder. And every group has it's people who need handholding. You will never excape it. -Sean ---------------------------------------------------------------------- Sean J. Schluntz Manager, Support Services ph. 408.997.6900 x222 PinPoint Software Corporation fx. 408.323.2300 6155 Almaden Expressway, Suite 100 San Jose, CA. 95120 http://www.pinpt.com/ Local Time Sent: 01/20/97 09:13:32 ----------------------------------------------------------------------