From owner-freebsd-newbies Tue May 29 17:12:50 2001 Delivered-To: freebsd-newbies@freebsd.org Received: from sampnt500.avantgo.com (phantom.avantgo.com [64.157.227.66]) by hub.freebsd.org (Postfix) with ESMTP id BDCBF37B424 for ; Tue, 29 May 2001 17:12:43 -0700 (PDT) (envelope-from bforcier@avantgo.com) Received: by sampnt500.avantgo.com with Internet Mail Service (5.5.2653.19) id ; Tue, 29 May 2001 17:11:36 -0700 Message-ID: <2D6573A84E33D411927700D0B77423340459648C@sampnt500.avantgo.com> From: Bradley Forcier To: Joe.Warner@smed.com Cc: FreeBSD-Newbies@freebsd.org Subject: RE: Help Desk App for FreeBSD Date: Tue, 29 May 2001 17:11:36 -0700 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2653.19) Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C0E89D.1711B5C0" Sender: owner-freebsd-newbies@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.org This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C0E89D.1711B5C0 Content-Type: text/plain; charset="iso-8859-1" You might want to give this a try. It is very basic but can be customized for you needs. http://www.fsck.com/projects/rt/ Brad Forcier -----Original Message----- From: Larry Coleman [mailto:larry@studio1620.com] Sent: Tuesday, May 29, 2001 5:10 PM To: Joe.Warner@smed.com Cc: FreeBSD-Newbies@freebsd.org Subject: Re: Help Desk App for FreeBSD I don't know of any applications, but what you are trying to do sounds pretty simple. You just need a database (MySQL or PostgreSQL would do fine) and some scripts (PHP or even Perl or Python). Larry Coleman larry@studio1620.com --- Democracy: two wolves and a lamb deciding what to have for dinner. Joe.Warner@smed.com wrote: > > Hi, > > Before I start looking at commercial solutions, I was > just wondering if anyone on this list knows about a web > based Help Desk application that would run on FreeBSD. > > Our current Help Desk application is running on a Lotus Notes > database via Domino on the AS/400. Our users access the > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > application is outdated and I feel a web based solution would > better serve our needs. > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > current versions of Apache, PHP and MySQL soon. > > The Help Desk application I'm looking for would, at the minimum, > provide an interface that our users could access through any > web browser, fill in their name, contact info and information > regarding the problem they are experiencing, click a "submit" > button and be issued a confirmation number. There would be > a queue that our IT staff could check for new requests that they > could then assign to the appropriate personnel, based on their > individual area of expertise. We would need to have the ability > to update requests with text and the person who submitted the > request would need to be able to view the status. We would > also need to be able to pull up statistics like the number and > type of requests (open/closed) that have been submitted over > a given period and how many/type have been closed by each > member of our staff. > > Is there any app or way I could do this on FreeBSD? > > Thanks > > Joe > > ---------------------------------------------------------------------------- --- > This message and any included attachments are from Siemens Medical Solutions > Health Services Corporation and are intended only for the addressee(s). > The information contained herein may include trade secrets or privileged or > otherwise confidential information. Unauthorized review, forwarding, printing, > copying, distributing, or using such information is strictly prohibited and may > be unlawful. If you received this message in error, or have reason to believe > you are not authorized to receive it, please promptly delete this message and > notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-newbies" in the body of the message To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-newbies" in the body of the message ------_=_NextPart_001_01C0E89D.1711B5C0 Content-Type: text/html; charset="iso-8859-1" RE: Help Desk App for FreeBSD

You might want to give this a try.  It is very basic but can be customized for you needs.

http://www.fsck.com/projects/rt/


Brad Forcier

-----Original Message-----
From: Larry Coleman [mailto:larry@studio1620.com]
Sent: Tuesday, May 29, 2001 5:10 PM
To: Joe.Warner@smed.com
Cc: FreeBSD-Newbies@freebsd.org
Subject: Re: Help Desk App for FreeBSD


I don't know of any applications, but what you are trying to do sounds
pretty simple. You just need a database (MySQL or PostgreSQL would do
fine) and some scripts (PHP or even Perl or Python).

Larry Coleman
larry@studio1620.com
---
Democracy: two wolves and a lamb deciding what to have for dinner.

Joe.Warner@smed.com wrote:
>
> Hi,
>
> Before I start looking at commercial solutions, I was
> just wondering if anyone on this list knows about a web
> based Help Desk application that would run on FreeBSD.
>
> Our current Help Desk application is running on a Lotus Notes
> database via Domino on the AS/400.  Our users access the
> database with the Lotus Notes 5.0.5 client on WIN NT/2K.  This
> application is outdated and I feel a web based solution would
> better serve our needs.
>
> I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but
> plan to upgrade to FreeBSD 4.2 or 4.3, along with the most
> current versions of Apache, PHP and MySQL soon.
>
> The Help Desk application I'm looking for would, at the minimum,
> provide an interface that our users could access through any
> web browser, fill in their name, contact info and information
> regarding the problem they are experiencing, click a "submit"
> button and be issued a confirmation number.  There would be
> a queue that our IT staff could check for new requests that they
> could then assign to the appropriate personnel, based on their
> individual area of expertise.  We would need to have the ability
> to update requests with text and the person who submitted the
> request would need to be able to view the status.  We would
> also need to be able to pull up statistics like the number and
> type of requests (open/closed) that have been submitted over
> a given period and how many/type have been closed by each
> member of our staff.
>
> Is there any app or way I could do this on FreeBSD?
>
> Thanks
>
> Joe
>
> -------------------------------------------------------------------------------
> This message and any included attachments are from Siemens Medical Solutions
> Health Services Corporation and are intended only for the addressee(s).
> The information contained herein may include trade secrets or privileged or
> otherwise confidential information.  Unauthorized review, forwarding, printing,
> copying, distributing, or using such information is strictly prohibited and may
> be unlawful.  If you received this message in error, or have reason to believe
> you are not authorized to receive it, please promptly delete this message and
> notify the sender by e-mail with a copy to CSOffice@smed.com.  Thank you
>
> To Unsubscribe: send mail to majordomo@FreeBSD.org
> with "unsubscribe freebsd-newbies" in the body of the message

To Unsubscribe: send mail to majordomo@FreeBSD.org
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