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Date: Mon, 7 Jul 2003 22:28:53 +0100
From: Daniel Bye <dan@slightlystrange.org>
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Subject: Re: customer support ticket and tracking software
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On Mon, Jul 07, 2003 at 12:47:03PM -0800, admin wrote:
> can somebody recommend customer support tracking software - giving each
> support email and Phone call a case number and allowing multiple users to
> track and add to the progress of a support issue.
>=20
> any ideas here?

We use OTRS, which installs quite easily, requires apache+mod_perl, and is
reasinably flexible.

http://otrs.org

--=20
Daniel Bye

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