From owner-freebsd-chat@FreeBSD.ORG Wed Jun 18 03:50:10 2003 Return-Path: Delivered-To: freebsd-chat@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 2380D37B404 for ; Wed, 18 Jun 2003 03:50:10 -0700 (PDT) Received: from hannibal.servitor.co.uk (hannibal.servitor.co.uk [195.188.15.48]) by mx1.FreeBSD.org (Postfix) with ESMTP id 41AC543FBD for ; Wed, 18 Jun 2003 03:50:09 -0700 (PDT) (envelope-from paul@hannibal.servitor.co.uk) Received: from paul by hannibal.servitor.co.uk with local (Exim 4.14) id 19SaWB-00007A-VY; Wed, 18 Jun 2003 11:50:19 +0100 Date: Wed, 18 Jun 2003 11:50:19 +0100 From: Paul Robinson To: Bill Moran Message-ID: <20030618105019.GR20204@iconoplex.co.uk> References: <3EEFC568.70900@potentialtech.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <3EEFC568.70900@potentialtech.com> Sender: Paul Robinson cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP X-BeenThere: freebsd-chat@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: Non technical items related to the community List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 18 Jun 2003 10:50:10 -0000 On Tue, Jun 17, 2003 at 09:50:32PM -0400, Bill Moran wrote: > Their tech folks are incompetent, and their tech support is useless. You appear to have conncetivity. If they were really incompetent, that wouldn't be happening. > Their mail servers are broken and therefore any mail to @freebsd.org > bounces. If you look at my headers, you'll see that I configured my > box to be its own mail relay and I'm able to send to the FreeBSD lists > (yippie!). Define "broken". No reverse lookup on DNS? Tell them it's needed in the RFC, even if it isn't. Tell them how to do it. Most importantly, don't tell the front line support - get escalated up to somebody who knows how to do it and has admin privileges on the right box. ISPs are willing to help, it's just most of them are stuctured to keep techs away from customers. > I am NOT paying for a static IP. I don't need it, I have no need Sounds like you do need it to me. :-) > When I try to talk to them, I get anything from "reinstall Windows" > to flat-out ignored. And when you phoned their manager and politely explained the situation, what did he say? ;-) -- Paul Robinson