From owner-freebsd-isp  Fri May 14  7:34:16 1999
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Date: Fri, 14 May 1999 09:34:00 -0500
From: Scott Lambert <lambert@techbsd.csw.net>
To: freebsd-isp@freebsd.org
Subject: Tech Support/Administration help desk software?
Message-ID: <19990514093400.A6059@techbsd.csw.net>
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Hi,

Are there any FBSD runnable helpdesk type applications?  What I need is 
something that will allow my tech support department to issue a trouble 
ticket and follow it to completion.  I know that a lot of customer problems
must be slipping through the cracks now.  I just have no way to measure
the phenomenon.  

We could also use a group To-Do list and/or preventitive maintenance tool
to assist the system administrators.  I'm running out of room on my 
whiteboard. :-)

Thanks,
Scott Lambert
CSW Net, Inc.


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