Date: Sun, 23 Jul 1995 16:21:23 -0500 (CDT) From: Karl Denninger <karl@Mcs.Net> To: dennis@et.htp.com (dennis) Cc: jkh@time.cdrom.com, freebsd-hackers@freebsd.org Subject: Re: SUP target for -STABLE, and setup for SUP info? Message-ID: <199507232121.QAA15548@Jupiter.mcs.net> In-Reply-To: <199507231617.MAA04048@mail.htp.com> from "dennis" at Jul 23, 95 12:17:10 pm
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> > >> I'd be willing to put a few hundred bucks a year (say, $500) into a support > >> contract if it got me what I considered reasonable turn-around times. > > > >I had about $600 in mind, but we won't quibble about the $100.. :-) > > > >And now the next (and obvious) question - what would you consider to > >be a reasonable turn-around time? :) > > > Depends on what kind of support. If you're trying to appeal to the general > public then the answer is different than for developers. For $600., I'd want > to get someone who is likely to know the answer on the phone immediately, if > its just a question. Bug fixes are more complicated because they can have > varying levels of difficulty. Many times, you have to fix the bug yourself > because it only exists in your machine with your MB and your cards. You > can't expect a support team to have every machine config available...they > may not be able to duplicate the problem if they try. But what I do need to > know, immediately, is if other people have had the same problem and if there > is a fix.....because I don't want to waste time fixing something thats > already been fixed. > > db I think that's a reasonable way to look at it, yes. -- -- Karl Denninger (karl@MCS.Net)| MCSNet - The Finest Internet Connectivity Modem: [+1 312 248-0900] | (shell, PPP, SLIP, leased) in Chicagoland Voice: [+1 312 248-8649] | 7 Chicagoland POPs, ISDN, 28.8, much more Fax: [+1 312 248-9865] | Email to "info@mcs.net" WWW: http://www.mcs.net ISDN - Get it here TODAY! | Home of Chicago's *Three STAR A* Clarinet feed!
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