From owner-freebsd-isp Fri May 14 7:55:44 1999 Delivered-To: freebsd-isp@freebsd.org Received: from brent.tccsweb.com (h139-142-234-31.cg.FiberONE.NET [139.142.234.31]) by hub.freebsd.org (Postfix) with ESMTP id 7D5E715531 for ; Fri, 14 May 1999 07:55:35 -0700 (PDT) (envelope-from brentr@tccsweb.com) Received: from localhost (brentr@localhost) by brent.tccsweb.com (8.9.2/8.9.2) with ESMTP id IAA01458; Fri, 14 May 1999 08:52:48 -0600 (MDT) (envelope-from brentr@tccsweb.com) X-Authentication-Warning: brent.tccsweb.com: brentr owned process doing -bs Date: Fri, 14 May 1999 08:52:39 -0600 (MDT) From: "Brent L. Rector" To: Scott Lambert Cc: freebsd-isp@FreeBSD.ORG Subject: Re: Tech Support/Administration help desk software? In-Reply-To: <19990514093400.A6059@techbsd.csw.net> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org Hi Scott: I have recently implemented a package called Billmax here, although it is primarily an accounting package for ISP's it nicely handles call tracking, and service requests. Check out the demo of the package at http://www.billmax.com I hope you find it as useful as I do. Brent Rector ========================================================================= TCCSweb.com SOHOSTed.com - Purveyors of fine domain hosting services.. Brent L. Rector Phone: +1-403-270-3361 Fax: +1-403-283-0688 Powered by www.freebsd.org and lots of caffiene ========================================================================= On Fri, 14 May 1999, Scott Lambert wrote: > Hi, > > Are there any FBSD runnable helpdesk type applications? What I need is > something that will allow my tech support department to issue a trouble > ticket and follow it to completion. I know that a lot of customer problems > must be slipping through the cracks now. I just have no way to measure > the phenomenon. > > We could also use a group To-Do list and/or preventitive maintenance tool > to assist the system administrators. I'm running out of room on my > whiteboard. :-) > > Thanks, > Scott Lambert > CSW Net, Inc. > > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-isp" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message