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Date: Sun, 20 Apr 1997 11:47:32 -0400
To: "Kevin P. Neal" <kpneal@pobox.com>, Stephen Roome <steve@visint.co.uk>
From: dennis <dennis@etinc.com>
Subject: Re: Price of FreeBSD (was On Holy Wars...)
Cc: freebsd-hackers@freebsd.org
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At 12:26 AM 4/20/97 -0400, Kevin P. Neal wrote:
>At 04:34 AM 4/20/97 +0100, Stephen Roome wrote:
>>On Sat, 19 Apr 1997, dennis wrote:
>>> Ah, but the customer isnt always right......
>>
>>This attitude is why I bought SDL, not etinc.
>
>I think it was L.L. Bean who said in a catalog:
>"You will never win an argument with a customer."

yeah, but LL Bean doesnt have to field tech support calls for 
its customers, now do they?

Selling one low-end card to someone overseas whos going to constantly
need tech support is a losing proposition. Sometimes, and I know that most
of you folks won't get this, its a business decision to send someone on their
way. 


Dennis

>
>This was explained to me as being more correct than "The customer is always
>right", because obviously they aren't allways right (but you still want
>them as a customer).
>--
>XCOMM Kevin P. Neal, Junior, Comp. Sci.     -   House of Retrocomputing
>XCOMM  mailto:kpneal@pobox.com              -   http://www.pobox.com/~kpn/
>XCOMM  kpneal@eos.ncsu.edu              Spoken by Keir Finlow-Bates:
>XCOMM "Good grief, I've just noticed I've typed in a rant. Sorry chaps!"
>
>
>