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Date:      Mon, 12 Nov 2001 02:12:28 -0800
From:      "Ted Mittelstaedt" <tedm@toybox.placo.com>
To:        "Joe & Fhe Barbish" <barbish@a1poweruser.com>, "James Buchanan" <gnudev@ozemail.com.au>
Cc:        <freebsd-questions@FreeBSD.ORG>
Subject:   RE: Software on FreeBSD (Has FBSD4.4 grown up yet)
Message-ID:  <00a501c16b62$8860d920$1401a8c0@tedm.placo.com>
In-Reply-To: <LPBBIGIAAKKEOEJOLEGOAEFPCGAA.barbish@a1poweruser.com>

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>-----Original Message-----
>From: owner-freebsd-questions@FreeBSD.ORG
>[mailto:owner-freebsd-questions@FreeBSD.ORG]On Behalf Of Joe & Fhe
>Barbish
>
>Bottom line FBSD is a learning playground, that you will have to work hard
>to gain a understanding of what is going on. FBSD may be a very reliable and
>fast system once you get it up and configured the way you want it, but you
>had better be willing to invest mega time to get there.  For a newbe with
>out any prier Unix background, 200 hours for bare bones out of the box, and
>1500 hours for full system with mail, www, desktop, firewall, and IP to
>local PC with access to internet.

This is exactly why I wrote my book, and Annelise wrote her book, and
there's a few other ones out there too.  Those assume a newbie to
FreeBSD, her's in fact assumes not only a newbie to FreeBSD but a newbie
to the concept of running any kind of computer operating system.

If you use those then you will find out that your 200 hours is shortened
to maybe 20 hours, and your 1500 hours is shortened to maybe 100.

Frankly, your criticism is rediculous.  If you had never wired an electrical
outlet in your house and one day decided to do it, are you saying that you
would not at least go pick up "Beginning House Wiring" from Home Depot and
read that?  Or are you the type that just goes out and tries badgering
some minimum wage stock clerk at Home Depot to tell you how to wire your
house then buys a bunch of electrical crap and just have's at it?  If it's
the second one, I sure hope your house isn't next to mine!!  I guess after
you've burned a few houses down you might learn how to do it correctly.

Sure, you can learn how to do things by just having at it and learning in
the school of burned fingers and hard knocks.  But if your a newbie with
no prior UNIX experience, then the documentation that's available for
FreeBSD is no worse than what's available with Solaris or any other UNIX,
in fact it's better I think.  The Solaris docs generally seem to tell you
what you don't want to know, your not going to find any step-by-step guide
from Sun as to how to run a mailserver on Solaris.  But you will find plenty
of these for FreeBSD.

>You are on your own when it comes to
>technical support,

This is no different than any other commercial software operating
system.  Tech Support help from Microsoft for Windows costs money, and is
in fact pretty expensive at $25 per incident.  It doesen't take a lot
of those to put the cost of tech support pretty much out of reach of the
average person.  This effectively puts Tech Support for a commercial
software just as unavailable as what you are claiming for FreeBSD.
(I might add that RedHat tech support is $325 per incident from RedHat)

And, as far as paid FreeBSD technical support, well this is wrong too.
I've done a number of FreeBSD consulting jobs, in fact I've got a server
build for a customer scheduled Monday.  And there's lots of other FreeBSD
support folks too, just look at
http://www.freebsd.org/commercial/consulting.html

>this mailing list is very slow at producing results some
>times.

Well, you get what you pay for.  Advice off this mailing list is free.  If you
want free service, it's going to be at OUR convenience, not YOURS.  If you
want
support immediately, you can call any of the consultants listed and open an
account and you will get all the immediate support you want.


Ted Mittelstaedt                                       tedm@toybox.placo.com
Author of:                           The FreeBSD Corporate Networker's Guide
Book website:                          http://www.freebsd-corp-net-guide.com



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