From owner-freebsd-advocacy@FreeBSD.ORG Sun Mar 19 19:55:40 2006 Return-Path: X-Original-To: freebsd-advocacy@freebsd.org Delivered-To: freebsd-advocacy@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 7108A16A41F for ; Sun, 19 Mar 2006 19:55:40 +0000 (UTC) (envelope-from witt@cylogistics.com) Received: from outbound.sentinare.net (outbound.sentinare.net [69.36.229.140]) by mx1.FreeBSD.org (Postfix) with ESMTP id 2DEE543D46 for ; Sun, 19 Mar 2006 19:55:40 +0000 (GMT) (envelope-from witt@cylogistics.com) Received: from outbound.sentinare.net ([10.7.5.200]) by localhost (cf03.prod.scl.sentinare.net [10.7.5.103]) (amavisd-new, port 10024) with ESMTP id 29250-05; Sun, 19 Mar 2006 11:55:07 -0800 (PST) Received: from MALARD (c-69-181-201-237.hsd1.ca.comcast.net [69.181.201.237]) by mail.sentinare.com (Postfix) with ESMTP id 3EEBF381AC; Sun, 19 Mar 2006 11:55:07 -0800 (PST) From: "Don Witt" To: Date: Sun, 19 Mar 2006 11:55:27 -0800 Organization: cyLogistics MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft Office Outlook, Build 11.0.5510 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 Thread-Index: AcZLjxGtbMGAiwp5RgCSbopCOozRIQ== Message-Id: <20060319195507.3EEBF381AC@outbound.sentinare.net> X-Virus-Scanned: amavisd-new at sentinare.net Cc: Order Management Subject: BSD Mall : to hell X-BeenThere: freebsd-advocacy@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list Reply-To: witt@cylogistics.com List-Id: FreeBSD Evangelism List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sun, 19 Mar 2006 19:55:40 -0000 It seems that Gilbert Fernandes is dissatisfied with the service of the BSDMall. We think that the BSDMall provides a high quality service as we continue to receive excellent ratings from customers at the store. We are very sorry that the purchase did not work for him. We will send another copy to Gilbert on Monday. People contribute to BSD in many ways. While I have been involved with UNIX since 1980, and was very technical, I have chosen a sales/Marketing path. With that understood, I would not be contributing code, rather service. Before I go further, please let me provide a little back ground. I have been supporting the BSD community for 16 years. More recently, I have been supporting the efforts of the BSDMall. The DaemonNews.com was owner of the BSDMall. They used the profits of the BSDMall to subsidize the DaemonNews magazine and other Daemon News activities. Graphics et al for the magazine is not cheap. They were doing a good job, but 911 happened. All advertising money for the magazine dried up. We helped them by expanding the product line to the VoIP market. This seemed to help for a while, but they were not able to recover from the 911 days. Unfortunately, the DaemonNews.com went bankrupt last year. When they went bankrupt, they owed vendors a lot of money. New management has taken over the BSDMall to do several things: * Continue to serve the BSD community * Pay back the Vendors the money that was owed * Provide additional support to BSD through the sponsorship of new drivers. We hope this will help BSD stay abreast of the current technology. * Continue to be Evangelists of BSD technology: BSDMall will be in Boston at LinuxWorld April 2-7. All of the BSD communities are welcome! When Gilbert's order arrived in early November, the BSDmall was in the midst a transition from the old management location in the Midwest to the new management location on the west coast. The BSDMall was in the process of receiving inventory, subscription list, equipment, graphics, and more. New manufactures and suppliers had to be found and business relationships established. We also had to get the email servers transferred to another host. It took some time to get everything ready for the first shipment. While we had some problems, FreeBSD started shipping during the first week of January and was finished shortly after. The first product was shipped to Gilbert at this time. The BSDmall will charge a card at the time of a shipment. It should be understood that product is shipped FOB Mountain View, CA. Once it has been delivered to the shipper, it is the customers responsibility and liability. While one may not want to hear that, most companies operate that way. We know that the product shipped so it is either the United States Postal Service or the French Postal Service that has stolen or lost the package. I would direct some of the energy being spent towards them. Gilbert, while this was your first order with the BSDMall, we are sorry that it turned out so badly. We have hundreds of customers that have ordered multiple times and are satisfied with the service. We will continuing to take steps that will improve the process and customer satisfaction. Don Witt