From owner-freebsd-isp Fri May 14 11:34:55 1999 Delivered-To: freebsd-isp@freebsd.org Received: from hp9000.chc-chimes.com (hp9000.chc-chimes.com [206.67.97.84]) by hub.freebsd.org (Postfix) with ESMTP id 293DF14D10 for ; Fri, 14 May 1999 11:34:41 -0700 (PDT) (envelope-from billf@chc-chimes.com) Received: from localhost by hp9000.chc-chimes.com with SMTP (1.39.111.2/16.2) id AA298471649; Fri, 14 May 1999 10:20:49 -0400 Date: Fri, 14 May 1999 10:20:49 -0400 (EDT) From: Bill Fumerola To: Scott Lambert Cc: freebsd-isp@FreeBSD.ORG Subject: Re: Tech Support/Administration help desk software? In-Reply-To: <19990514093400.A6059@techbsd.csw.net> Message-Id: Mime-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Fri, 14 May 1999, Scott Lambert wrote: > Are there any FBSD runnable helpdesk type applications? What I need is > something that will allow my tech support department to issue a trouble > ticket and follow it to completion. I know that a lot of customer problems > must be slipping through the cracks now. I just have no way to measure > the phenomenon. > We could also use a group To-Do list and/or preventitive maintenance tool > to assist the system administrators. I'm running out of room on my > whiteboard. :-) Keystone - www.stonekeep.com (requires apache+php3) - bill fumerola - billf@chc-chimes.com - BF1560 - computer horizons corp - - ph:(800) 252-2421 - bfumerol@computerhorizons.com - billf@FreeBSD.org - To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message