From owner-freebsd-chat@FreeBSD.ORG Wed Jun 18 07:15:09 2003 Return-Path: Delivered-To: freebsd-chat@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 4EE2B37B401 for ; Wed, 18 Jun 2003 07:15:09 -0700 (PDT) Received: from mta2.adelphia.net (mta2.adelphia.net [64.8.50.178]) by mx1.FreeBSD.org (Postfix) with ESMTP id 3FE9043FA3 for ; Wed, 18 Jun 2003 07:15:08 -0700 (PDT) (envelope-from wmoran@potentialtech.com) Received: from potentialtech.com ([24.53.161.217]) by mta2.adelphia.net (InterMail vM.5.01.05.32 201-253-122-126-132-20030307) with ESMTP id <20030618141507.CADD1359.mta2.adelphia.net@potentialtech.com>; Wed, 18 Jun 2003 10:15:07 -0400 Message-ID: <3EF073EB.9010206@potentialtech.com> Date: Wed, 18 Jun 2003 10:15:07 -0400 From: Bill Moran User-Agent: Mozilla/5.0 (X11; U; FreeBSD i386; en-US; rv:1.3) Gecko/20030429 X-Accept-Language: en-us, en MIME-Version: 1.0 To: Terry Lambert References: <3EEFC568.70900@potentialtech.com> <3EF02D44.EF07CE6E@mindspring.com> In-Reply-To: <3EF02D44.EF07CE6E@mindspring.com> Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP X-BeenThere: freebsd-chat@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: Non technical items related to the community List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 18 Jun 2003 14:15:09 -0000 Terry Lambert wrote: > Bill Moran wrote: > >>My ISP is Adelphia Cable Internet. > > [ ... ] > >>Does anyone have any suggestion on how I can get them to fix their >>worthless shit? I've tried being nice. I've tried being an asshole. >>I have nothing to threaten with, as there are no other high-speed >>providers in this area. > > Volunteer to fix it for them for $$$. I did. They don't have any positions open right now and don't need any consulting help. (their words) > Volunteer to fix it for them for free. I did. They didn't seem to understand that statement. > Letter to the editor of every local paper, spaced 1 week apart, > and explaining in plain English what's wrong with their setup, > and the consequences for their customers. I was considering that. Seems like a lot of work just to get someone to do what they're supposed to do anyway. > If you can, get on one of your local TV stations as a contrasting > editorial opinion, and use them as an example of a provider who > does things the wrong way. > > Start a letter writing campaign by local users's groups. > > Contact the local TV station's "consumer advocacy" 5 minute human > interest segment editor (e.g. in the Bay Area, "7 On Your Side"). > > There are a lot of things you can do that would make it more cost > effective to fix it than to continue doing Business As Usual(tm). These are all good ideas, Terry, and I'll probably use them if I come across problems again. I just don't understand why I have to pay for the service, then go out of my way to actually get it to work. I must be a shitty salesman, as I know lots of companies that have things broken, yet don't need anyone to fix them. -- Bill Moran Potential Technologies http://www.potentialtech.com