From owner-freebsd-newbies Fri Dec 1 12:33: 0 2000 Delivered-To: freebsd-newbies@freebsd.org Received: from phoenix.welearn.com.au (phoenix.welearn.com.au [139.130.44.81]) by hub.freebsd.org (Postfix) with ESMTP id 8622937B401 for ; Fri, 1 Dec 2000 12:32:52 -0800 (PST) Received: (from sue@localhost) by phoenix.welearn.com.au (8.9.3/8.9.3) id HAA62646; Sat, 2 Dec 2000 07:31:07 +1100 (EST) (envelope-from sue) Date: Sat, 2 Dec 2000 07:31:04 +1100 From: Sue Blake To: Tim Erlin Cc: freebsd-newbies@FreeBSD.ORG Subject: Re: and if -questions doesn't work? Message-ID: <20001202073102.J377@welearn.com.au> Mail-Followup-To: Tim Erlin , freebsd-newbies@FreeBSD.ORG References: <20001201152804.14434.qmail@web1101.mail.yahoo.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii X-Mailer: Mutt 0.95.4i In-Reply-To: <20001201152804.14434.qmail@web1101.mail.yahoo.com>; from Tim Erlin on Fri, Dec 01, 2000 at 07:28:04AM -0800 Sender: owner-freebsd-newbies@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Fri, Dec 01, 2000 at 07:28:04AM -0800, Tim Erlin wrote: > People consistently send questions to this list, and > are consistenly advised to send them to -questions. > I've taken those comments to heart and sent several of > my questions to -questions. But what do I do if they > don't get answered? Then you need to figure out why, and try again. Meanwhile you've done the right thing by coming here to express your concern. If you need help to figure out why, you can discuss it here. We know that this can be a frustrating problem and you'll get pointers here for asking questions, from people who have time to read beyond the inevitable frustration without taking it personally :-) You have read the advice on how to ask questions, haven't you? Most of the unanswered questions are ones that could have been rewritten to make them easier to answer, e.g. just "Why isn't Froogle Graphics in my path?" is unlikely to get a response. But it can be very hard to identify what might be lacking in your own question because you're too close to it. If you were trying to answer that question, what else would you need to know? Maybe they have no subject line or an uninformative one (like "FreeBSD") that people will skip past. Or maybe there wasn't enough information for a person to figure out what to advise you. On the other hand, there are some questions that nobody who's around this week knows the answer to ("Can I do remote logging from a FreeBSD box to an OS/2 box or vice versa?"), and other questions that can't effectively been answered ("How do I set up an ISP?"). Your question might not fall into one of those categories, but it might look like it does. Emails get lost, too. Try to guess which might have been the reason, and try again. Remember they are people just like you who answer questions because they want to, and the more that they want to the more they will answer. If you don't like the way our support works, look on the web site for a list of commercial support companies. If you want help in using freebsd-questions, or if a question has been criticised or ignored and you can't see why it was a bad question, go punch the wall and then come to -newbies for advice on how to get questions answered. We've all had the same bruised knuckles once or twice, and you'll find a few bandages attached to the weekly Newbies FAK email due to arrive in a few hours from now. -- Regards, -*Sue*- To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-newbies" in the body of the message