From owner-freebsd-bugbusters@FreeBSD.ORG Sun Jan 13 04:27:55 2008 Return-Path: Delivered-To: freebsd-bugbusters@freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [IPv6:2001:4f8:fff6::34]) by hub.freebsd.org (Postfix) with ESMTP id D446716A419; Sun, 13 Jan 2008 04:27:55 +0000 (UTC) (envelope-from linimon@lonesome.com) Received: from mail.soaustin.net (lefty.soaustin.net [66.135.55.46]) by mx1.freebsd.org (Postfix) with ESMTP id CC97713C455; Sun, 13 Jan 2008 04:27:55 +0000 (UTC) (envelope-from linimon@lonesome.com) Received: by mail.soaustin.net (Postfix, from userid 502) id 51A638C0AD; Sat, 12 Jan 2008 22:27:55 -0600 (CST) Date: Sat, 12 Jan 2008 22:27:55 -0600 To: Peter Schuller Message-ID: <20080113042755.GE14666@soaustin.net> References: <478556AD.6090400@bsdforen.de> <200801111935.50821.peter.schuller@infidyne.com> <20080111204148.GA4787@soaustin.net> <200801121924.10694.peter.schuller@infidyne.com> MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <200801121924.10694.peter.schuller@infidyne.com> User-Agent: Mutt/1.5.13 (2006-08-11) From: linimon@lonesome.com (Mark Linimon) Cc: Mark Linimon , freebsd-current@freebsd.org, freebsd-bugbusters@freebsd.org Subject: Re: Improving the handling of PR:s X-BeenThere: freebsd-bugbusters@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "Coordination of the Problem Report handling effort." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sun, 13 Jan 2008 04:27:55 -0000 On Sat, Jan 12, 2008 at 07:24:02PM +0100, Peter Schuller wrote: > My experience (albeight with a smaller bug database) is that generally, as > soon as you expect people to manually poll some web site, things move more > slowly. Yeah, especially if the # of entries is overwhelming. I'm no human factors expert, but IIRC if you're showing someone more than ~20 entries to start with, it all just looks like noise. > Also related to this: it may just be me, but how does GNATS even handle > mailouts to begin with? I always get the initial response from GNATS that a > PR has been registered, but mostly I never see any automatic mailouts in > response to PR updates. If you're the originator, you should get Cc:s on followups -- *assuming* that the people responding are Cc:ing either "bug-followup@" or "freebsd-gnats-submit@" _and_ that they are responding to the response from GNATS that has the "Re: category/number: " magic string prepended. The latter problem might be fixed in latter versions of GNATS. I have not yet investigated. In the meantime, those emails show up in pending/ and I have to fix them :-) > Also, individual users being able to add themselves as an interested party (cc > in bugzilla speak, nosy in roundup speak, etc) to PR:s and such would help, > or configure per-user settings for mailout, etc. Right. I think that's key. There's no concept of that in the tools we have now. > I really don't want to start some kind of holy war on bug management software, > but I have to say that from the submitter POV I have always felt GNATS does > not seem to be the most flexible system around (except for what seems to be > very good E-Mail integration). It's a very dull stone axe that a determined person can use as a PR database. I can deal with its foolishness (being able to work on PRs without having to use a UI is a big win for me -- it's fast!), but I'm in a small minority. We need _something_, but I'm not going to run out and try one of the others "to see if it's better". I want to define our needs and then go see if anything fits it. mcl