Date: Wed, 5 Apr 2000 02:25:48 +0800 From: "Stephen Yip" <stephenyw@hotmail.com> To: <hou-freebsd-request@cityscope.net>, <Majordomo@FreeBSD.ORG>, <freebsd-questions@FreeBSD.ORG> Cc: "Customer Support" <Customer.Support@alpha-processor.com>, "Sales" <sales@microway.com>, "Technical Support" <tech@microway.com> Subject: <<<<<need help>>>>>> Message-ID: <20000404182345.20647.qmail@hotmail.com>
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[-- Attachment #1 --] Dear support team of Free BSD, We are a company who looking for high performance and Open Platform yet very stables machines. So we have chose Free BSD 4.0 as our OS for it is configurable, high compatibility and yet high performance. Also our existing hardware (see below) is on your compatibility list too. Machine: Microway UP2000 (Class TSUNAMI) CPU: Alpha 21264CPU RAID card: AMI Mega RAID Enterprise 1500 RAID card and Elite 1500 However, when we have installed the RAID card on the machine and then boot it, it shows the following error message: amr0: <AMI Mega RAID> mem 0x40000000-0x4000ffff irq 27 at device 8.1 on pci0 amr0: interrupting at TSUNAMI irq 27 amr0: I/O error 0xffff amr0: controller wedged (not taking command) amr0: could not obtain configuration data from controller We waved our hands to Microway and Alpha Processor Institute (who is the developer of the mainboard), but we got only NEGATIVE feedback, said they don’t have such case. Despite of our disappointment and anger, we have tried to fix it by ourselves too, but it gets only similar error message. So we write to you expertise, hoping you can help us. We are urgent to get through this bottleneck, in which it totally stuck-up everything for an unreasonable long time! Whatever solution or information, or even any idea forward to us soon will be very appreciated! Thanks very much for your attention. Yours faithfully, Stephen Yip [-- Attachment #2 --] <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=windows-1252" http-equiv=Content-Type> <META content="MSHTML 5.00.2919.6307" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2> D<SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">ear support team of Free BSD,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">We are a company who looking for high performance and Open Platform yet very stables machines.<SPAN style="mso-spacerun: yes"> </SPAN>So we have chose Free BSD 4.0 as our OS for it is configurable, high compatibility and yet high performance.<SPAN style="mso-spacerun: yes"> </SPAN>Also our existing hardware (see below) is on your compatibility list too.<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">Machine: Microway UP2000 (Class TSUNAMI)<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">CPU: Alpha 21264CPU<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">RAID card: AMI Mega RAID Enterprise 1500 RAID card and Elite 1500<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">However, when we have installed the RAID card on the machine and then boot it, it shows the following error message:<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">amr0: <AMI Mega RAID> mem 0x40000000-0x4000ffff irq 27 at device 8.1 on pci0<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">amr0: interrupting at TSUNAMI irq 27<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">amr0: I/O error 0xffff<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">amr0: controller wedged (not taking command)<o:p></o:p></SPAN></P> <P class=MsoNormal style="TEXT-INDENT: 24pt"><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">amr0: could not obtain configuration data from controller<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">We waved our hands to Microway and Alpha Processor Institute (who is the developer of the mainboard), but we got only NEGATIVE feedback, said they don’t have such case.<SPAN style="mso-spacerun: yes"> </SPAN>Despite of our disappointment and anger, we have tried to fix it by ourselves too, but it gets only similar error message.<SPAN style="mso-spacerun: yes"> </SPAN>So we write to you expertise, hoping you can help us.<SPAN style="mso-spacerun: yes"> </SPAN>We are urgent to get through this bottleneck, in which it totally stuck-up everything for an unreasonable long time!<SPAN style="mso-spacerun: yes"> </SPAN>Whatever solution or information, or even any idea forward to us soon will be very appreciated!<B><o:p></o:p></B></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">Thanks very much for your attention.<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'"> <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'">Yours faithfully,<o:p></o:p></SPAN></P><SPAN lang=EN-US style="FONT-FAMILY: 'Courier New'; FONT-SIZE: 8pt; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 新細明體; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA">Stephen Yip</SPAN></FONT></DIV></BODY></HTML>
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