From owner-freebsd-chat Thu Jan 22 19:58:32 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id TAA22969 for chat-outgoing; Thu, 22 Jan 1998 19:58:32 -0800 (PST) (envelope-from owner-freebsd-chat@FreeBSD.ORG) Received: from onyx.atipa.com (user24709@ns.atipa.com [208.128.22.10]) by hub.freebsd.org (8.8.8/8.8.8) with SMTP id TAA22963 for ; Thu, 22 Jan 1998 19:58:28 -0800 (PST) (envelope-from freebsd@atipa.com) Received: (qmail-queue invoked by uid 1018); 23 Jan 1998 04:05:42 -0000 Date: Thu, 22 Jan 1998 21:05:42 -0700 (MST) From: Atipa X-Sender: freebsd@dot.ishiboo.com To: freebsd-chat@FreeBSD.ORG Subject: Miscr$oft Support policy Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-chat@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org I called up MS support today, and they answered the phone with the regular salutation: "Thanks for calling Microsoft. Can I get your credit card number please?" After instructing the "techincian" I was licensed as an OEM distributor, he told me I get free "callback" support. The funny thing is their "24-hour callback" policy: they call you back within 24 _working_ hours, or what ends up being up to 120 real life hours (over a weekend)! I am amazed this company can be so wildy successfull with no customer service ability whatsoever. Four days is an awfully long time to wait for support. Now I guess we can see what they mean when they say their product will be available in 2 months; they really 2 _working_ months (6 real)! Kevin