From owner-freebsd-newbies@FreeBSD.ORG Wed Dec 22 21:40:05 2004 Return-Path: Delivered-To: freebsd-newbies@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 8262D16A4CE for ; Wed, 22 Dec 2004 21:40:05 +0000 (GMT) Received: from mail.freeode.co.uk (freeode.co.uk [213.162.123.161]) by mx1.FreeBSD.org (Postfix) with ESMTP id CF12143D1F for ; Wed, 22 Dec 2004 21:40:04 +0000 (GMT) (envelope-from sub01@freeode.co.uk) Received: from lexx (lexx.freeode.co.uk [10.253.253.2]) by mail.freeode.co.uk (8.12.10/8.12.10) with ESMTP id iBMLe3CZ034709; Wed, 22 Dec 2004 21:40:03 GMT (envelope-from sub01@freeode.co.uk) From: John Murphy To: "Chris Martin" Date: Wed, 22 Dec 2004 21:40:03 +0000 Message-ID: <0tpjs090hg536lkjus9vrkbsn8ikjduk0j@4ax.com> References: <20041222093237.84DB543D49@mx1.FreeBSD.org> In-Reply-To: <20041222093237.84DB543D49@mx1.FreeBSD.org> X-Mailer: Forte Agent 1.93/32.576 English (American) MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit cc: newbies@freebsd.org Subject: Re: Problem resolution techniques X-BeenThere: freebsd-newbies@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list Reply-To: sub01@freeode.co.uk List-Id: Gathering place for new users List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 22 Dec 2004 21:40:05 -0000 "Chris Martin" wrote: >Hi, > >I was just looking for some general advice on tracking down issues with >compiled software. I am trying to put together a set guidelines for people >in my organisation and our partners over escalation and to help establish >when issues are not going to be resolved in house in an efficient amount of >time. > >For example, application 'A' is built from ports. It compiles and installs >properly, but core dumps on start. Basic resolution steps could be: > >1) uninstall, re-download the distfiles and compile again >2) repeat step 1 after checking/removing any make.conf settings that very >from those included in generic >3) check an dependant libraries or applications by testing them with other >applications You should probably re-cvsup the ports at some point to ensure that the problem wasn't a temporary glitch which has since been fixed. >What is a good next step, and at which point do we bug the questions mailing >list or the code maintainers? Is there a way for non-developers to get >useful information about the dump themselves, saving them bothering the >developers with yet another "it don't work, here are my system settings and >installed apps, please help" e-mails? There is a FAQ entry which you may find useful: http://www.freebsd.org/doc/en_US.ISO8859-1/books/faq/advanced.html#KERNEL-PANIC-TROUBLESHOOTING -- HTH, John.