Date: Fri, 05 Jun 1998 08:43:04 -0700 From: "Jordan K. Hubbard" <jkh@time.cdrom.com> To: "Jack Velte" <jackv@earthling.net> Cc: "phil grainger" <freebsd@pronet.net.au>, advocacy@FreeBSD.ORG Subject: Re: tech support structure Message-ID: <29700.897061384@time.cdrom.com> In-Reply-To: Your message of "Fri, 05 Jun 1998 08:10:59 PDT." <01bd9094$25c3f240$c001aace@eliot.pacbell.net>
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> most of the WC secretaries that we paid $6 to $14 hour did this. well. I was looking for more qualified personnel than that. It's one thing to support joe bloggs, the CD customer, and another to support a full-blown ISP. They're just not the same thing and you should go put in some time at an ISP if you'd like to see what they really have to deal with day to day. It's instructive. > yes. i like the virtual organization. Erm, actually, we disagree pretty fundamentally on that point. I don't want tech-support on tap, I want butts on seats until at least the whole concept has been shaken out and refined enough to support truely remote resources. There are too many benefits to working in close proximity, especially when the problem is new and somewhat undefined, to give it up for an illusion of greater efficiency. - Jordan To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-advocacy" in the body of the message
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