Date: Wed, 18 Jun 1997 09:23:01 -0700 (PDT) From: michael@blueneptune.com To: rif@nix.kconline.com (Jim Riffle) Cc: freebsd-isp@FreeBSD.ORG Subject: Re: Does anyone filter e-mail headers Message-ID: <199706181623.JAA18842@rainey.blueneptune.com> In-Reply-To: <Pine.BSF.3.95.970618092647.29004A-100000@rif.kconline.com> from "Jim Riffle" at Jun 18, 97 09:31:07 am
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> Does anyone out their use any kind of filtering mechanism for peoples > incoming mail to strip the routing information from incoming e-mail? The > other day I had a customer who though it was just terrible that we did > not filter off all that information for them. I would never filter those headers. They can be extremely helpful for tracking down problems, especially when you get the inevitable complaint "My friend sent this four days ago, and I just got it today. Why are you delaying my mail?" A quick look at the Received headers will show who the most likely culprit is (and it's usually the sending site, the most common being a holdup in the internal forwarding of larger companies.) Besides, most end-user client email software these days will simply not display all of these headers when the user is reading mail. That's the proper place for filtering them --- just don't display them to the user! How different packages do this varies quite a bit --- some will let the user configure what headers are displayed, others just always filter everything except From/Subject/Date/To. Some even make it virtually -impossible- to see the headers. I'd recommend that you talk to your customer about various options in mail clients, and help him find one that filters headers the way he wants. -- Michael Bryan michael@blueneptune.com
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