From owner-freebsd-questions Tue Aug 18 16:50:39 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id QAA00685 for freebsd-questions-outgoing; Tue, 18 Aug 1998 16:50:39 -0700 (PDT) (envelope-from owner-freebsd-questions@FreeBSD.ORG) Received: from kakapo.pinnacle.co.nz (pinsoft.internet.co.nz [202.37.141.181]) by hub.freebsd.org (8.8.8/8.8.8) with ESMTP id QAA00676 for ; Tue, 18 Aug 1998 16:50:35 -0700 (PDT) (envelope-from jonc@pinnacle.co.nz) Received: from tui.pinnacle.co.nz (tui.pinnacle.co.nz [202.37.163.3]) by kakapo.pinnacle.co.nz (8.8.8/8.8.8) with SMTP id LAA21996; Wed, 19 Aug 1998 11:47:05 +1200 (NZST) (envelope-from jonc@pinnacle.co.nz) Date: Wed, 19 Aug 1998 11:47:04 +1200 From: Jonathan Chen To: Doug White cc: djv@bedford.net, freebsd-questions@FreeBSD.ORG Subject: Re: Freebsd-questions and the web page In-Reply-To: Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.ORG On Tue, 18 Aug 1998, Doug White wrote: > On Tue, 18 Aug 1998 djv@bedford.net wrote: > > > There seems to be frequent newbie-confusion over the questions link > > on the freebsd web pages. It appears to the casual visitor to > > be an email link to an official help desk, and it takes occasionally > > several emails to clear up this impression, and point out the truth > > that the user has wandered into an quasi-anarchic commune. > > What? That's what questions is _supposed_ to be, a helpdesk. (of sorts > :) ) The confusion lies in that most newbies assume that any reply from freebsd-questions is from the FreeBSD organisation (whatever *that* means), and that their answer is the canonical truth (as opposed to some of the my-best-guess answers that sometimes come up here). Worse yet, if you get a terse rude reply it'd sure turn people away if they believed that the FreeBSD `official' helpdesk were made up weirdos instead of volunteers. Having the additional text in the web-page would go a *long* way towards clearing up that. Cheers. -- Jonathan Chen -------------------------------------------------------------------- "Lots of folks confuse bad management with destiny" - Kin Hubbard To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message